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Immediate Superior: [[Customer Services Supervisor ]]  

Job Grade: [[01]]  

Location: [[Durban]] 

Function: [[Supply Chain]]
Sub Function: [[Customer Services& Logistics]]

Applications are invited to for the above-mentioned position in the Customer Services and Logistics function, in Durban. The successful incumbent will report to the Customer Services Supervisor.

Key Responsibilities

Report any defects, breakages, problems, and all stock shortage findings to the Driver. Suggest any improvements/innovations to Management which can save the company time or money. Attend to the accurate loading and off-loading of sprinters. Ensure that products are correctly packed into sprinters for safe transporting purposes. Adhere to Quality assurance (identify poor stacking, labelling, and packaging) to minimize breakages and losses. Handle company products with the necessary care. Obey instructions given by the Driver / Logistics Controller/Customer Services Supervisor, at all times. Ensure that loads are secure before a truck leaves the premises for delivery. Assist with general duties when on site. This includes but is not limited to; inserting a jockey underneath the trailer before it’s loaded in the loading bay, hooking up trailers in the yard-to-yard horse for loading, unhooking trailers at loading bay, and sealing loaded trailers for delivery the next day. Liaise with the Controller or Manager regarding work-related issues. Attend to general housekeeping as per the designated areas. Adhere to company health and safety regulations. Wear Personal Protective Clothing as supplied by the company. Ensure that vehicles are kept clean at all times when requested by the Driver or Management. Carry out any ad-hoc tasks as instructed by supervisor. Ensure that Operational Costs cents per liter cost is contained through continual investigation and improvement of asset utilization. Follow the organizations policies and procedures and identify opportunities for continuous improvement.

 

Job Requirements

Education

Minimum Grade 12 (Matric) Qualification.

 

Experience

A minimum of 6 months experience in a same/similar position. Experience in the alcoholic beverages industry is a plus. Excellent customer service skills. A valid drivers’ license for a delivery vehicle (Code EC/ PDP). A commercial driver's license is an added advantage. Good verbal and written communication skills. Ability to work independently and as part of a team. Safe and responsible driving skills.

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.