**About Byline Bank:** Headquartered in Chicago, Byline Bank is a full-service commercial bank serving small- and medium-sized businesses, financial sponsors and consumers. Byline Bank has approximately $9.6 billion in assets and operates 46 branch locations throughout the Chicago and Milwaukee metropolitan areas. Byline Bank offers a broad range of commercial and community banking products and services, including small-ticket equipment leasing solutions, and is one of the top Small Business Administration lenders in the United States according to the national SBA ranking by the U.S. Small Business Administration by volume FY2023. Byline Bank is a member of FDIC and an Equal Housing Lender. At Byline Bank, we take pride in being an award-winning workplace. Some of our recent recognitions include: + U.S. News & World Report named Byline Bank as one of the **Best Companies to Work for in the Midwest in 2024-2025** + **Best Workplaces in Illinois in 2024** by Best Companies Group and Illinois SHRM (Society for Human Resource Management) + Forbes **America’s Best Small Employers 2023** By joining our team, you will become part of an organization that values growth, collaboration, and innovation. We strive to create an environment where employees feel supported and are empowered to excel in their roles. If you're looking for a career with a company that puts people first and makes a difference in the communities we serve, Byline Bank is the place for you. **About the Opportunity:** Byline Bank is looking for passionate individuals who want to be part of something bigger. Our branch teams play a vital role in helping clients achieve their financial goals while fostering meaningful connections within the community. If you're detail-oriented, customer-focused, and ready to join a company that invests in its employees, we want to hear from you to discuss our Teller Supervisor opportunity! **Objective of Position:** The Teller Supervisor is responsible for coordinating the activities of the Tellers by scheduling staff, assigning work, answering questions, and resolving problems. This role will also assist with complex transactions and sensitive client problems while also administering and explaining policies and procedures. The Teller Supervisor directly manages the teller line of the assigned branch and is the direct manager for Teller and Senior Teller positions. Byline Bank staff members are expected to periodically travel to another branch location to help with staffing coverage. Demonstrated scheduling flexibility is required, along with an openness to new ideas and the ability to identify process improvements. Business dress as outlined in the Byline Bank dress code is mandatory. **Duties and Responsibilities:** Staff Development/Leadership + Leads and identifies coaching opportunities for direct reports. Conducts mid-year and annual performance reviews. + Identifies training needs of Teller staff. + Demonstrates a proficient ability to delegate duties and assignments. + Ensures Tellers properly use and follow guidelines outlined in the BYB Teller Training Manual. + Actively participates in Branch meetings and speaks on various topics. + Assists staff in recognizing and facilitating cross-selling opportunities. + Leads by example by demonstrating excellent customer services skills and adhering to all policies and procedures. + Demonstrates and encourages open communication with staff. + Engages in supervisory practices that motivate staff to reach peak performance. Sales & Service + Coaches staff to achieve assigned production goals. + Tracks and conveys weekly Branch targets and goals to staff. + Demonstrates the ability to work towards meeting customer service and sales expectations/standards. + On occasion, will be involved with the personal delivery of check orders and endorsement stamps to customers. + Maintains positive interpersonal relationships with customers and employees. + Recognizes and facilitates cross-selling opportunities. Operational Responsibilities + Participates in the weekly scheduling of Tellers, gathers and verifies the accuracy of time sheets, completes Time Sheet Recaps for payroll processing, and gains approval for any overtime hours. + Ensures proper coverage for adherence to dual control. + Completes the monthly branch certification to recap audits, teller differences and Teller Line operational duties in a timely and accurate manner. + Maintains ample levels of supplies and utilizes the proper order forms when requisitioning supplies. + Ensures that Tellers balance out at drawer limits daily per Bank policy. + Ensures that all bank policies pertaining to monies and balancing are strictly and continually adhered to. + Establishes clear and on-going communication with management. + Ensures adherence to guidelines of the BYB Branch “Survival Guide” + All other duties as assigned. _Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time._ **Qualifications:** + High School Degree or GED required. + 1+ years of Teller experience is required. Experience as a Senior Teller preferred. + 1+ years of supervisory experience is required. + Excellent customer service and oral communication skills. + Personal Banking experience (opening and servicing of customer accounts) is a plus + Must be able to lift 30 pounds. + Bilingual and biliterate in Spanish/English or Polish/English preferred for select locations. + Strong knowledge of Microsoft Office preferred. Previous retail experience preferred. **Physical Demands/Work Environment:** Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices. Must be able to lift 30 pounds. **Compensation & Benefits:** Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels. The anticipated hourly range for the position is $20.91 to $26.20. In addition, Byline provides benefits including medical coverage, dental, vision, disability, 401k, and paid time off. Depending on the specific role, compensation may also include discretionary bonuses and other benefit programs. The actual compensation package may vary based on factors such as skill set, experience level, and candidate's location. **Additional Information:** Byline Bank is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Byline Bank are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran status, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Byline Bank will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Byline Bank is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please contact us directly at 773-475-2900, Option #2. If applying within the US, this role is not eligible for visa sponsorship now or in the future. **Note to Recruitment Agencies and Third-Party Recruiters:** Byline Bank kindly requests that third-party recruiters, staffing agencies, and recruitment firms refrain from submitting resumes or candidate profiles without a prior agreement in place. Any unsolicited submissions will be considered property of Byline Bank, and no fees will be paid for placements resulting from such submissions. We appreciate your understanding and cooperation. Byline Bank is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Byline Bank are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran status, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Byline Bank will not tolerate discrimination or harassment based on any of these characteristics.