About The Role SUMMARY: Come work for the best! Citizens Community Bank has been voted Best Bank at the Idaho State Journal’s Reader’s Choice Awards for the past six years! At Citizens Community Bank, we are looking for talented people who will put our customers at the center of everything we do. The Teller will greet customers with a smile, assess and fill their needs in a professional manner. This person must have the ability to communicate effectively while working quickly and with accuracy. Tellers have extensive contact with customers, vendors, the general public, and bank staff and will interact in a professional and courteous manner that will enhance the overall efficiency and image of the bank. Your role as a full time 40 hours, Customer Service Representative is key and crucial to the bank as a frontline employee. Customers visit you most and want to be treated with courteous and respect by acknowledgement and accuracy of the transaction you complete for them. It is essential that you give the customer in front of you their undivided attention while processing their transaction to ensure accuracy. DUTIES AND RESPONSIBILITIES: Process customer transactions: deposits, cash checks, sell cashier’s check Process loan payments and overdraft payments Issues cashier’s checks, Close customer’s accounts Transfer funds per request of customers Answer bookkeeping calls Redeem Series EE Bonds Order or re-order checks for customers Backup on vault Train to open new accounts Process transactions through 4-Sight, image server Cross sell other types of products and services to customers Offer “free checking” promotion through High Performance Checking (HPC) Work with branch management in promoting “big days” by creating theme based on the current free gift. Learn and understand bank products and services by conducting staff meetings or training. Work night drop, courier bags in dual. Provide extraordinary customer service; always greeting customers when they enter the branch by acknowledging with a smile or gesture to let them know you acknowledge them. Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers. Additional Responsibilities: Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of CCB. Provide superior internal and external customer service: must demonstrate self-governance, courtesy, and respect toward external customers as well as internal customers (all organization personnel). Complete required bank and training courses within assigned time frame(s). All employees are accountable for compliance with applicable laws and regulations when performing their job duties. Each employee is expected to participate in required training to become familiar with the legal and regulatory requirements affecting his or her job responsibilities. It is the affirmative duty of each employee to carry out these responsibilities at all times in a manner that complies with all applicable legal and regulatory requirements, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Represent in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers. Keep work area tidy and maintain customer privacy. Additional duties as requested or assigned. About You QUALIFICATIONS: High degree of attention to detail as well as excellent organizational skill(s) to perform in a fast-paced environment. Must have ability to prioritize and organize heavy workload(s) and demonstrate effective time management skill(s). Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced/deadlines-oriented environment. Ability to work quickly and accurately: perform effectively under pressure; meeting multiple and sometimes competing deadlines and make decisions based on regulation(s), company policy(s), knowledge and experience. Ability to work both independently and in a team environment. Ability to understand and follow complex written and oral instructions. Ability to communicate effectively verbally and in writing. Basic computer skill with working knowledge of word processing, spreadsheets, ten-key, and general computer applications. Working knowledge of standard office equipment. High school diploma or equivalent. KNOWLEDGE, SKILL, ABILITY: Pleasant, Friendly Good Customer Service Good with cash and transactions. WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation. Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes. What We Offer COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time. Visit our website for more details! COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out! We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.