4/21/2025 11:55 PM Pacific
Date Posted 3/18/2025 Contact Human ResourcesNumber of Openings Not Specified Salary Single Rate
6944 Monthly Length of Work Year See Job Description Employment Type Full Time Job Description / Essential Elements: Print
Telecommunications Coordinator
Position Type: Classified
Position Code: 3CPR08
FTE: 1.0
Pay Rate (or Annual Salary): $6,944.42/month
Job Location: Las Positas College, 3000 Campus Hill Dr., Livermore, CA 94551
Department: Instructional Technology Center
Job Summary:
Las Positas College
Las Positas College provides an inclusive, learning-centered, equity-focused environment that offers educational opportunities and support for completion of students’ transfer, degree, and career-technical goals while promoting lifelong learning. At Las Positas College we know that equity will be achieved by changing the impacts of structural racism, ableism, homophobia, and systematic poverty on student success and access to higher education, achieved through continuous evaluation and improvement of all services. We believe in a high-quality education focused on learning and an inclusive, culturally-relevant environment that meets the diverse needs of all our students and staff. ?
Equity is parity in student educational outcomes; it places belonging for students of color and disproportionately impacted students at center focus. Our prized and emerging equity efforts include Puente, Umoja, ConnectUp, Brother 2 Brother, Sister 2 Sister, Black Student Union, Presidential Task Force on Systemic and Institutionalized Racism, the Presidential Speaker Series, Black Education Association, UndocuAlly Taskforce, curriculum reviews and a linguistic justice curriculum.
Located in Livermore, Las Positas College is becoming an institution that reflects the diversity in California. We are a learning-centered institution focused on excellence and student success, and are fully committed to supporting all Tri-Valley residents in their quest for education and advancement.
Joining Our College Community
We seek equity-minded applicants who demonstrate they understand the benefits diversity brings to an educational community. We look for applicants who:
1. Value and intentionally promote diversity and consciousness of difference 2. Demonstrate cultural humility and an ongoing desire to improve cultural competence 3. Are dedicated to addressing issues of social justice 4. Accept their shared role and responsibility in addressing opportunity and achievement gaps experienced by students 5. Have experience and success in closing student equity gaps and engaging in equitable practices, or are knowledgeable and enthusiastic about implementing practices that achieve these goals 6. Actively seek to identify, disrupt, and remove institutional and/or systemic barriers that adversely impact historically marginalized communities 7. Empower the underrepresented and underserved 8. Foster students’ potential to become global citizens and socially responsible leaders 9. Believe that all people have the right to an education and work environment free from fear, harassment, or discrimination, right to an education and work environment free from fear, harassment, or discrimination.
The Chabot-Las Positas Community College District is seeking a Telecommunications Coordinator for Las Positas College in Livermore, California.
Under general supervision, manage, maintain, analyze, and troubleshoot the campus-wide voice telecommunications system; assist in researching, analyzing, coordinating and documenting various technology services and projects.
Representative Duties:
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
1. Perform moves, adds, changes, deletions, and new configurations of user profiles and system parameters to the College private branch exchange (PBX ) and voice messaging/automated attendant servers; design and program call routing paths for automatic call distribution in high call traffic departments.
2. Troubleshoot, analyze, and devise solutions to reported or observed anomalies; report unresolved issues to appropriate vendor; follow up with vendor until resolution; maintain and negotiate service agreements.
3. Manage technology related projects to improve campus service; design a solution and develop a plan for implementation with minimal interruption to service; collaborate with technology staff regarding College services and department policies and procedures.
4. Perform cross-connects, terminations, and testing of various lines and cables in accordance with network cabling standards.
5. Place requests with telecommunications carriers for new circuits and services; report and follow-up on service outages; remove unneeded services; discuss and negotiate new service possibilities; review commission pay phone services and usage reports; audit billings for accuracy; confer with carriers regarding discrepancies; coordinate the services of third-party vendors and telecommunications management firms; prepare invoices for payment; submit requests for reimbursement; maintain log of accounts and expenditures.
6. Oversee the implementation of the copier services contract; liaison between the College community and vendor providing feedback; represent campus needs and concerns to copier services vendor; negotiate service improvements; develop and maintain database system of assigning unique user codes to allow access rights to equipment and services based on user job requirements and budget account; train and provide feedback to staff responsible for database input.
7. Prepare Banner database parameters for capture and upload of student course information into student tracking system; discuss with faculty and staff desired modifications to system and databases; work with administration and other technology staff to determine feasibility and appropriateness of tracking system use.
8. Maintain Enhanced 911 functionality; regularly test system and facilitate any repairs; update database of station and location information; upload database changes to equipment and local telephone company.
9. Configure and manage call accounting and other account management programs; create and analyze reports to identify system usage and where modifications many be needed; provide usage data to departments.
10. Maintain current knowledge of telecommunications equipment and software; research and assess industry issues, trends, and emerging technologies for their appropriateness; recommend new products and upgrades to college management as they related to the organization’s goals; coordinate with campus staff and vendors to develop implementation plans.
11. Monitor activity in technology budgets; trace status and history of requisitions, purchase orders, invoices and payments; research discrepancies and discuss status with involved parties; collect revenue for deposit; track expenditures.
12. Prepare and maintain records on equipment, data/voice circuits, inventory, repairs, and plant cable detail; participate in and review plans for new and remodel building projects as they relate to the telecommunications infrastructure; prepare and review requisitions and other paperwork for purchase of equipment or services.
13. Operate campus emergency short wave radio in accordance with FCC regulations; participate in emergency preparedness programs; function as primary point of contact for the Government Emergency Telephone System program; authorize employee use and charges.
14. Develop and instruct individual and small group training for end user staff on the use of phone features, voice messaging and other services; produce and provide information and materials for the end user.
15. Program and maintain the electronic marquee; review sign requests for appropriateness and feasibility; use software to create animations, program, schedule and upload animations; place requests for repairs.
16. Monitor the operation of technology related equipment; run and analyze system reports; ensure system stability and identify system inconsistencies; perform general maintenance and report unresolved malfunctions; collect revenue for deposit; maintain equipment and transaction logs; create summary reports.
17. Develop and participate in emergency preparedness and disaster recovery plans for the telecommunications system and technology department.
18. Create and update documents, including procedures manuals, RFPs, and implementation guidelines, spreadsheets, databases and presentations needed for the efficient operation of the department or to provide information to the College as it relates to technology on campus; assist in the preparation of the campus directory; request and manage college listings in local phone directory for both white and yellow programs.
19. Perform related duties as required.
Minimum Education and Experience:
Any combination of the following would provide a typical way to obtain the required knowledge and abilities.
Education/Training:
Equivalent to the completion of the twelfth grade supplemented by college level course work in computer science, networking, accounting, or a related field.
Experience:
Two years experience in telecommunications that includes customer service or vendor relations responsibility.
Minimum Qualifications:
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Knowledge of:
1. Principles of telecommunications system maintenance and configuration.
2. Principals of telecommunications transport systems, cabling, and infrastructure standards.
3. Telecommunications terminology.
4. Basic voice and data networking principles.
5. Modern computer and network operating systems and UNIX commands.
6. Basic set up and operation of emergency short wave radio.
7. College and District administrative policies and business practices.
8. Basic principles and practices of budget preparation.
9. English usage, spelling, grammar, and punctuation.
10. Federal, state, and local codes, laws, and regulations related to telecommunications.
Ability to:
1. Maintain, configure, troubleshoot and program telecommunications systems.
2. Adapt to changing technologies and learn functionality of new equipment and systems.
3. Manage multiple projects simultaneously.
4. Build and maintain productive relationships with College vendors.
5. Retrieval and analysis of information, maintaining project organization and detail.
6. Conduct research and analysis, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
7. Work independently with very little or no direction.
8. Exercise good judgment in the course of work.
9. Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.
10. Understand and follow oral and written instructions.
11. Communicate clearly and concisely, both orally and in writing.
12. Establish and maintain effective working relationships with those contacted in the course of work.
13. Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students .
Desirable Qualifications:
Job Work Schedule: 40 hours/week, Monday – Friday, 8:00 a.m. – 5:00 p.m., hours may vary depending on department needs, occasional evenings and weekends required as needed, 12 months/year.
Physical Demands and Working Environment:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment:
Work is performed primarily in an indoor environment, with exposure to electrical energy; work at heights on scaffolding and ladders; may be required to work extended hours including evenings and weekends.
Physical:
Primary functions require sufficient physical ability and mobility to walk, stand, and sit for prolonged periods of time; frequently stoop, bend, kneel, crouch, crawl, climb, reach, and twist; push, pull, lift, and/or carry moderate to heavy amounts of weights; requires a sense of touch, finger dexterity, gripping with fingers and hands; requires specific vision ability to perceive color; operates assigned equipment; and verbally communicates to exchange information.
Posting Number: AS781P
Open Date: 03/14/2025
Close Date: 04/21/2025
Open Until Filled: No
Special Instructions to Applicants:
The Board of Trustees has updated Board Policy 7330 to incorporate information on COVID vaccination requirements, which are currently suspended. Accordingly, employee(s) must comply with the Board Policy found at:
http://districtazure.clpccd.org/policies/files/docs/BP7330.pdf.
Notification to Applicants:
The Chabot-Las Positas Community College District reserves the right to close or not fill any advertised position
Instructions for Personal Qualifications Statement:
The purpose of the personal qualifications statement is for you to provide information on how your education and experience relate to the requirements and duties of the position. There is no form to complete. Applicants are requested to provide their personal qualifications statement by uploading a document, the same way as you do for your cover letter.
To apply, visit https://apptrkr.com/6081374
It is the policy of this District to provide equal opportunity in all areas of
employment practices and to assure that there shall be no discrimination against
any person on the basis of sex, ancestry, age, marital status, race, religious
creed, mental disability, medical condition (including HIV and AIDS ), color,
national origin, physical disability, family or sexual preference status and other
similar factors in compliance with Title IX, Sections 503 and 504 of the
Rehabilitation Act, other federal and state non-discrimination regulations, and its
own statements of philosophy of objectives. The District encourages the filing of
applications by both sexes, ethnic minorities, and the disabled.
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