**Introduction** Hiring manager and Recruiter should collaborate to create the relevant verbiage. **Your role and responsibilities** * Support Service Order Management: Assist in managing the lifecycle of telecom network service orders, ensuring accurate execution from quote initiation to test and turn-up. * Collaborate with Stakeholders: Communicate with telecom providers, technicians, and internal teams to help coordinate installations and service modifications. * Data Analysis & Reporting: Utilize Excel and other analytical tools to generate reports, monitor performance, and support data-driven decision-making. * Project & Process Improvement: Participate in telecom projects, learning to improve processes while ensuring delivery on time and within budget. * Stakeholder Communication: Assist in interdepartmental communication to help align priorities and ensure smooth execution of telecom service orders. * Compliance & Documentation: Ensure all activities follow industry regulations and company policies, while maintaining accurate records. * Problem-Solving & Growth: Identify and suggest solutions for process inefficiencies while gaining experience in troubleshooting and operational management. **Required technical and professional expertise** * Education: Bachelor’s degree in Telecommunications, Information Technology, Business Administration, or a related field. * Experience: 1-2 years of experience in telecom service order management, data analysis, project coordination, or a related field. * Skills: * Strong analytical and problem-solving skills with a desire to develop expertise in data-driven decision-making. * Proficiency in Microsoft Excel, including familiarity with pivot tables, VLOOKUP, and data analysis tools. * Basic project management knowledge with an interest in learning to optimize telecom processes. * Good communication and stakeholder engagement skills, with a willingness to develop professional relationships. * Ability to adapt, prioritize, and manage multiple tasks in a dynamic environment. * Detail-oriented mindset with a focus on continuous improvement. **Preferred technical and professional experience** Hiring manager and Recruiter should collaborate to create the relevant verbiage. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.