Healthcare Without Rival

Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in the digital environment. It operates more than 800 onsite and nearsite wellness centers in 45 states and Guam, delivering care through the Digital Wellness Center and onsite, nearsite, mobile, and event solutions. 

Premise delivers value by simplifying complexity and breaking down barriers to give diverse member populations access to convenient, integrated, high-quality care. We offer more than 30 products, delivering the breadth and depth of care required to serve organizations' total populations. The result is healthcare that meets the needs of members and their families, helping them live healthier while lowering costs for organizations. 

Premise offers a wide range of dynamic, purpose-driven career opportunities. We are currently looking for a Telecom Engineer to join our team remotely.

About the role: The Telecom Engineer builds and operates the telephony systems within the Premise Health environment. This person provisions phones per organization’s standards and monitors daily operations of the phone system and associated devices for availability and performance. Responsibilities include the identification and resolution of service-level problems and the identification and support of mission-critical tasks. This person also responds to telephony alerts, investigates, and recovers hardware and circuit failures. 

Essential Functions:  

Design, implement, and configure telephony systems, including UCaaS, VoIP, SIP trunking, Faxing, Contact Center and other related technologies.  Install, upgrade, and maintain telephony hardware and software systems.  Monitor and troubleshoot telephony systems to ensure optimal performance and minimal downtime.  Provide technical support for internal users, resolving telephony-related issues in a timely and efficient manner.  Collaborate with IT and network teams to ensure seamless integration of telephony solutions with existing infrastructure.  Perform system backups and ensure disaster recovery processes are in place for telephony systems.  Manage call routing, voicemail, call center systems, and other communication tools.  Assist in capacity planning and upgrades for telephony infrastructure to meet future business requirements.  Document telephony configurations, processes, and procedures for internal use.  Stay current on industry trends and emerging telephony technologies, recommending improvements as necessary.  Ensure compliance with regulatory requirements and best practices in telephony systems and communications.  Provide training and guidance to other team members on telephony systems.  Communication with technical support groups, customer support centers, and vendors.  Occasional on-call or after-hours support as needed.  

Job Requirements:

Bachelor's degree in a related field is desired, not required.  Certification in telephony technologies (e.g., Cisco CCNA/CCNP, Avaya ACIS) is a plus, but not required.  3+ years of experience managing telephony systems in a hybrid environment.  2+ years of experience managing telco providers  Proven experience with telephony systems, including VoIP, PBX, SIP, and call center technologies.  Experience with UCaaS based telephony platforms such as Verve, Ring Central, Zoom, Asterisk, or similar systems.  Experience with network configuration, quality of service (QoS), and bandwidth management for telephony systems.  Experience with cloud-based telephony platforms (e.g., Microsoft Teams, Zoom Phone, RingCentral).  

Preferred Experience:

In-depth knowledge of telephony protocols (SIP, H.323, etc.) and network fundamentals (TCP/IP, DNS, DHCP).  Strong problem-solving skills and the ability to troubleshoot complex technical issues.  Excellent communication and interpersonal skills, with the ability to collaborate across teams.  Strong attention to detail and organizational skills.  Knowledge of security protocols for voice networks.  Familiarity with call analytics, reporting tools, and telephony performance monitoring.  

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, a company-sponsored wellness program, and much more our talent acquisition team will be happy to share with you. 

Premise Health is an equal opportunity employer; we value inclusion, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

For individuals living in California, Colorado, Illinois, Washington; as well as, for individuals living in or reporting to New York State only, Premise Health is required to include an estimate of the salary and benefits for this role. While a number of factors influence salary, our estimated California, Colorado, Illinois, Washington, and New York compensation is $75,000 - $85,000. Please note, this is a general guideline and your experience qualifications, geographic location, and other factors will be taken into consideration. For more information regarding the benefits we offer, please visit our career site, jobs.premisehealth.com/benefits.