* Meets business expectations on process turnaround for assigned tasks and follow ups and issue resolution to closure.

* Responsible for triage across all components of the Technology solution, support root-cause investigation and appropriate communication on incidents and implementation of corrective measures in a timely manner.

* Identifies opportunities and makes continuous service improvement recommendations, from a support, performance, and technical enhancement perspective, driving decision-making with regards to improving the technology experience of our business partners.

* Leads technology problem resolution and recovery meetings, interacting and collaborating with team members and other departments as appropriate, to ensure that the required activities will be performed as it relates to problem solving resolution and recovery.

* Assists in the technology development and communicates critical production problem status, resolution strategies, and rationale of the resolution strategies to senior management to keep them informed of critical production problems.

* Leads technology project and team meetings, interacting, and collaborating with team members and other departments, when appropriate to define accountabilities, communicate the status of work items, and discuss barriers to the delivery of service improvement work.

* Leads and participates in team projects, keeping up to date on new technology initiatives and processes.

* Executes work to deliver timely, accurate and efficient deliverables.

* Liaises and coordinates with team members to ensure alignment in issue prioritization, escalations and resolution initiatives.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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