Join our dynamic team to innovate and refine technology resiliency systems and processes, impacting the core of our business services.

As a Technology Resiliency Lead in the Consumer & Community Banking (CCB) team, you will play a leadership role in ensuring the operational availability and recoverability of our production services.  Critical thinking while overseeing large- and small-scale resiliency efforts will set you up for success as you drive the businesses  compliance with firm wide control policies and standards.

Job responsibilities

Oversee a variety of resiliency work streams in support application recovery plans and testing, cyber recovery, and public cloud resiliency Manage projects to bring applications in compliance with new control and regulatory demands, partnering with application teams and Sub-Line of Business Resiliency Managers Support application recovery work such as site testing program and infrastructure uplift projects requiring a resiliency role Support cyber recovery work around controls for cyber recovery plans, backups, application repaves, and database restoration Support Public cloud resiliency work to strengthen controls for criticality-based architecture requirements and testing, including the use of fault injection as well as conventional testing Lead emerging work around new controls added to the governance portfolio of the Technology Resiliency Team Coordinate schedules and deliverables for Action Plans (APs) to address Control and Operational Risk Evaluation (CORE) Issues and for other risk action items Represent CCB to Firm wide Technology Resiliency (FTR) and other LOBs, presenting ideas for control and process improvements Provide metrics commentary and other materials for presentation to Managing Directors, including the Chief Information Officer, and brief these materials as needed.

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud Experience managing control breaks, remedies, issues, and action plans Experience in executive-level communication, in writing and in presentations Experience in coordinating policy and activities across Global Technology with a record of effective advocacy Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

Working knowledge in one or more general purpose programming languages and/or automation scripting Practical experience with public cloud AWS Cloud Practitioner certification