Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member in Corporate Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. 

 

Job responsibilities 

Provide end-to-end application or infrastructure service delivery to enable successful business operations of the firm  Support the day-to-day maintenance of the firm’s systems to ensure operational stability and availability  Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools  Identity issues for escalation and communication and provide solutions to the business and technology stakeholders  Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure 

 

Required qualifications, capabilities, and skills 

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services  Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud  Experience working knowledge of SQL and experience on Linux/Unix, Apache, tomcat, SQL, Perl, Python and Shell scripting  Experience in observability and monitoring tools and techniques Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework 

 

Preferred qualifications, capabilities, and skills 

Experience with one or more general purpose programming languages and/or automation scripting Experience in Application support / Production Management in the Banking and Financial services industry on Change, Incident and Problem management is a plus Working understanding of public cloud  Desirable experience on the AWS console environment and hands-on OpenSearch, Grafana, Datadog, AWS monitoring, S3 buckets, lambda functions  Self-Starter able to work independently, manage team assigned projects that are delivered timely, while also ensuring day-to-day tasks are completed