Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member in the Corporate Technology, Infrastructure Support team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools Identity issues for escalation and communication, and provide solutions to the business and technology stakeholders Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Providing a 24 x 7 coverage for the backup Operation function which is the primary contact point for backup service incident, change and restore support activities. Providing effective data protection support including accurate problem identification, request documentation and customer/vendor dialogue.  Engaging with customers and Infrastructure Platform teams via incident tickets, service request tools, emails, instant messaging and telephone. Partnering with backup engineering teams to drive resolution for customer requests. 

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Flexible for shift work: Day shift - Sun-Wed or Wed-Sat.  Shift Timing - 7am to 6pm EST or 11am to 10pm EST (Must be in the office 3 days a week) Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud Experience in observability and monitoring tools and techniques Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework Experience with Backup Operations in Netbackup / CommVault / Cohesity. Experience in scripting (shell, Perl, python etc. ) to automate the backup service requirement. Typically 5+ years of experience in distributed storage environments OR 3+ years of experience in an  associated technology (Server, Networks) AIX/Solaris/HPUX & Windows platform management experience IBM, Oracle automated tape library & STK silo problem management experience Experience with SAN a plus (Cisco/Brocade switches, EMC VMAX or Symmetrix, HDS AMS) 

Preferred qualifications, capabilities, and skills

Experience with one or more general purpose programming languages and/or automation scripting Working understanding of public cloud