Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member in Asset and Wealth Management Technology Team, you will ensure the operational stability, availability, and performance of our production application flows throughout the Asset Management business. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

 

Job responsibilities

Providing technical and functional support to all our end users within Asset Management. For each issue, understand the impact, assess the priority, and look for rapid solutions or workarounds. Investigating the issues raised by researching for similar incidents, learning the data model, checking the data and service logs. Trouble shooting issues using technology skills (reading logs, SQL) and working closely with partner teams to manage resolution of application issues.  Documenting all inquiries, troubleshooting steps, and resolutions; providing knowledge-sharing and solutions with team. Taking full ownership of issues raised and escalate as needed to other support and SRE teams. Keeping the user updated with the progress of  issues and following up with the development teams for defects. Organizing meetings with the users to understand the issues they are facing when using our technology services. Providing feedback and reports to SRE teams and product owners on application requirements, helping to prioritize fixes and liaising with end-users for acceptance after researching and diagnosing bugs.

 

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Strong communication skills (both written and verbal) Customer focused and service oriented, with a proactive customer approach and dedication to providing best of class service at all times Experience with ticketing systems, such as ServiceNow and Jira Service Desk. Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed  Experience with database queries Awareness and exposure to change management methodologies and best practices. Awareness and exposure to systems development practices and methodologies.

 

Preferred qualifications, capabilities, and skills

Highly disciplined and process oriented with an attention to detail Outstanding ownership and dedication to the role required Analytical skills and validation skills Basic knowledge of Banking products and interest in the finance world Perfect command of English, knowledge of other languages used in our EMEA and Asia offices highly appreciated Project Management skills