About J.P. Morgan Corporate & Investment Bank 

J.P. Morgan’s Corporate & Investment Bank is a global leader in Banking. The world’s corporations, governments and institutions entrust us with their business in more than 100 countries. The Corporate & Investment Bank supports our clients around the world providing strategic advice, raising capital and managing risk.

 About this Role

We are seeking an Associate level candidate for a role within the Equities Production Management Team (Part of Markets & Post Trade Production Management). The Digital Markets platform includes JP Morgan Markets - the client platform which delivers J.P. Morgan’s financial markets solutions across the full trade lifecycle: award-winning research, powerful analytics, structuring tools, direct API connectivity to JPM systems, multi-product trading and extensive post-trade capabilities.   Additionally, Digital Markets includes a number of applications critical to the operations of our sales force, research organization and Investor Services divisions and beyond. 

 Key responsibilities

Regular engagement with business client services, infrastructure and other stakeholders of the supported applications Resolving day-to-day issues impacting the application stack - including being first point of contact for Technology and Business across the full spectrum of production management responsibilities Work within a team comprised of both local and off-shore resources to provide day-to-day support to both internal and external users Work closely with the Digital Platforms development team to understand issues, drive resolutions and stability of the applications evolving the support to meet these needs Create, continuously improve and maintain real-time monitoring dashboards to ensure system operability and performance Proactively identify areas for stability improvement in the software/hardware stack and contribute to the development of remedial solutions  Identify and drive creation of tooling to ensure quality management of incidents and proactive follow-ups to issues Manage the on-boarding of new businesses, clients and applications to the team’s portfolio Ensure resiliency of the platform through managed DR/SR/HA events.   

The successful Candidate needs to be familiar with ITIL support methodologies and concepts (Change, Incident, Problem, Event, Configuration management etc).  A candidate who has a proven track record of supporting internal and/or external clients is a strong preference, as is someone who has previously worked on a diverse team.

Key skills:

The successful applicant will possess an undergraduate degree in a numerate subject (e.g. mathematics, engineering, computing science) and be keen to develop a career in a world class investment bank with an intimate exposure to a front office environment. They will possess the following skills and core competencies:

Familiarity with ITIL methodologies related to IT service management Possesses a continuous process improvement mindset Building tools using scripting and programming languages like Perl, Python, Java, C# Experience developing and supporting applications built on Python, Java or .NET framework Experience with relational databases and ability to write complex SQL queries Knowledge and experience with system and application monitoring software like Geneos, Datadog, DynaTrace and Splunk Working knowledge of Grafana and Tableau is a plus Experience working with a variety of platforms, including UNIX/Linux (RHEL experience preferred) Proficiency with incident and problem management best practices including: resource co-ordination, stakeholder communication, root cause analysis, conducting incident post mortems, etc Experience adopting and implementing SRE and/ or DevOps practices and tools Networking / Infrastructure working knowledge a plus Experience with KDB or other non-SQL dBs a plus Experience supporting public/private cloud based, Java, or e-commerce applications a plus AWS certifications preferred (Cloud Practitioner, Architect and/ or Developer Associate)