Job Description:

Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

 Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

IMAC Operations is responsible for providing L2 & L3 Production support for multiple AIT's related to Global Active Directory & Security Tools/products enterprise wide.

Job Description

Will be responsible to provide L3 level Operational support for AD servers. Manage AD availability, perform pro-active health checks, Incident managements and change management. Active Directory monitoring and maintenance tasks. Provide end-to-end maintenance of AD and other AD management server infrastructure. Co-ordinate with vendors to fix Server hardware issues.

Provide support during P1/P2 incidents and fix issues with less supervision. Focused to deliver Operation excellence by providing feedback/suggestions to all the BAU activities.

Responsibilities

-Responsible for Day-to-Day administration duties including the Windows Active Directory Object Maintenance, conducts complex troubleshooting and break-fix tasks on active Directory Windows server’s (domain controllers), AD DNS, Virtual servers hosted on Windows Hyper-V

-Active Directory infrastructure monitoring and maintenance tasks

-Perform pro-active infrastructure Health checks periodically

-Analyze, design, and support a highly complex, enterprise level Active Directory service in a hybrid on-premises and cloud hosted environment

-Responsible for Azure AD operational activities and coordinating with engineering teams 

-Manage enterprise identity cloud directories including Microsoft Azure AD

-Setup Active Directory Synchronization DirSync AAD Connect · Design and develop custom sync rules as per Org requirements

-Windows Server administration that includes OS/build issues, server Performance issues.

-Knowledge of DMZ server and network infrastructure (OS/HW Firewall).

-Provide application support for AD related tools and managing the server infrastructure hosting them.

-Experience in Windows Configuration/Deployments solution like SCCM, WSUS

-Write scripts utilizing PowerShell, SQL query and other APIs (SPS, Splunk)

Establishes service specification to other systems including permissions and modification, deletion, role definitions, reclassification, and other similar access management related functions.

Requirements

Education: B. E, B. TechCertifications If Any: Windows Administration, MCSE, Azure AD connect SQLExperience Range: 7 to 9 years’ experience.Foundational skillsWindows Active Directory Infrastructure MaintenanceAzure AD connectComplex troubleshooting and repair tasks on active Directory Windows server’sGood knowledge on Domain controllers & DNSKnowledge on User authentication and other operational systemsExperience in Windows Deployments solution (SCCM, WSUS, etc.)Working experience of lightweight Directory Access Protocol (LDAP).Strong OS knowledge – WindowsDesired skills: Microsoft Certifications

Work Timings: 6:30 am - 8:30 pm (weekdays);  Week-end: Rotational shifts;  14*7 support

Job Location: Chennai, Hyderabad