Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Technology Operations – Manager – EN_IT
In this role you will be responsible for Implementing IT infrastructure requirements and upgrades to improve overall system performance and ensure high levels of security thus document process controls, step by step procedures, key input-output information for all activities Explore opportunities to reduce the IT operational costs working with business and corporate teams.

Responsibilities
• Manage Relationship with Client, Business team, Biz IT organization, corporate team and other partners
• Ensure all the customer concerns/issues are actively identified, addressed and closed with documentation
• Regular reviews for Client and Corporate initiatives / projects / IT implementations across towers including applications, products etc.
• Drive IT Governance meeting with client IT, business teams
• Team management and people issue management.
• Ensure Zero Major Incidents due to hygiene issues for the account/s
• Report out performance metrics, dashboards, monthly updates and issue progress to Internal and Client, Business and IT leaders as and when required
• To enable the conduct of Infosec compliance audits across all account/s
• Ensure 100% SOW compliance for all accounts in account
• Ensures all SLA metrics are met as per agreed SLA norms
• Actively participate in NC closure / Risk mitigation
• Ensures effective Business Continuity Planning delivery
• Proactive communication on all the ongoing efforts as well as risk mitigation plans required. All the efforts, approvals communications have been detailed.
• Partner with internal Audit teams to help improve processes, systems and teams to deliver an outstanding customer experience by conducting deep dive analysis, identifying issues fix it with a sustainable solution

Qualifications we seek in you
Minimum Qualifications / Skills
• Graduate, preferred in IT stream
• Expertise in IT with one of IT infrastructure domain of which at least relevant years must have been in IT Operations and taking care of international partners.
• Experience in driving IT operational metrics, planning and conducting client and internal businesses IT operational governance and tracking action items to closure.
• Sound understanding of converting client and biz requirements and deliver with the help of team and vendor organization.
• Ability to get along with technical and business, executive leadership and operational staff and act as a Thought Partner
• Ability to communicate clearly and concisely, both orally and in writing
• Negotiation and analytical skills with experience in using Excel and PowerPoint
• Flexible to accommodate time-zones as to meet the client demands, clients being geographically dispersed
• Excellent interpersonal and communication skills
• Ability to work both independently and in various team settings
• Ability to work under pressure with a good sense of setting priorities
Preferred Qualifications/ Skills
• Knowledge in Voice domain would be an added advantage
• Knowledge in Application Support and Lifecycle led would be an added advantage

What can we offer?
• Attractive salary;
• Consistent job openings with secure employment agreements
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Comprehensive benefits package including life and medical insurance, additional vacation days, partner discounts, and more country-specific perks
• Access to our referral program, empowering our employees to recommend qualified candidates and earn rewards for successful hires

In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.