POSITION: Technology/Events Specialist DEPARTMENT: IT REPORTS TO: Director of IT FLSA STATUS: Exempt, Salaried, Full-Time SALARY RANGE: $55,000-$65,000/year Summary: The Technology & Events Specialist position is responsible for providing phone and data support for all events and proper computer, phone, printer, mobile phone and tablet technical support to all ASM Global staff on a day-by-day basis for U.S. Bank Stadium. This includes receiving, analyzing, prioritizing, documenting, and actively resolving escalated end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop and event level. Position will also assist with a variety of IT projects and assist in the coordination of vendor activities Duties and Responsibilities + Provide end user support – both onsite and remote - for staff at all levels in the organization + Provide end user support on hardware, software, and related computer support requests + Provide training and instruction to users in person and through training management tools (Brainstorm/QuickHelp) + Manage hardware inventory and prepare depreciated systems for proper recycling + Manage approximately 150 Windows computers and 12 Apple computers via software platforms (ConnectWise/other) and manual maintenance + Manage, inventory, deploy and maintain roughly 500 Apple device via Kandji Platform + Manage functionality/maintenance/supplies of printers and multifunction devices + Manage EDR solution (Crowdstrike) and maintain licensing, software deployment, and scan management + Work closely with Event Managers to ensure proper event IT execution, including but no limited to, network distribtution and setup + Work as IT resource on duty during events (shared responsibility) + Participate in On-Call service rotation within IT Team + Performing preventative maintenance, including checking and cleaning of workstations, printers, peripherals and other technology related systems + Develop help sheets and frequently asked questions lists for end users. + Prioritize work and meet deadlines + Communicate and work with outside vendors and partners + Work independently and contribute to the organizational goals + Maintain/Develop SOPs for helpdesk duties and responsibilities + Maintain knowledge of NFL Cyber-security requirements and apply to working system + Other duties as assigned Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience + Two-year degree in the field of computer science and/or 2 years equivalent work experience. + customer service experience required + Prefer but not required working knowledge of Cisco, Extreme, Windows, MS Office (including Visio), Apple OS, Apple IOS, Android OS, Adobe, Kandji, Brainstorm/Quickhelp, HP Hardware, Dell Hardware, M365, Schneider/APC, AutoDesk, WASP Asset Management Skills and Abilities + Ability to work a flexible schedule, including days, evenings, weekends and holidays. + Desire to learn new tools and technologies + Excellent communication, interpersonal, and organizational skills + Experience with Windows, Mac OS and iOS operating systems and devices + Basic networking knowledge, including wireless and Ethernet networks + Basic knowledge of hosted email solutions (Microsoft 365 or similar) + Ability to configure and troubleshoot network printers and copiers + Strong online research and troubleshooting skills + Ability to undertake and complete multiple tasks with minimal direction or supervision + Attention to detail, strong follow-up skills and ability to remain calm under pressure + Ability to absorb and retain information quickly + Highly self motivated and directed. + Exceptional customer service orientation Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. Note The responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.