• Executing client projects under the supervision of a Senior Technical Consultant

• After-sales technical support to Asia-Pacific clients

• Conducting on-site and remote installations, configuration and support of enterprise software

• Recommending appropriate custom solutions where required.

• Pre-sales support to consultants and the sales teams including managing RFP/RFI responses

• Become a knowledgeable expert on our products and associated technologies

• Developing relationships with support and development teams

Requirements

• At least two years prior experience in a technical, client-facing role

• Strong communication and presentation skills

• Ability to understand, explain and implement complex IT solutions

• Strong analytical and technical problem-solving skills

• Eagerness to learn and independently seek knowledge

• Ability to adapt where limited information about a client or their technology stack is known

• Good understanding of many of the technologies underpinning our solutions: IIS; MS SQL; Active

Directory; Window Server; SOAP/REST Web Services; COM; .Net; WCF

• Ability to produce, and review technical documentation

• Ability to manage multiple client issues including support tickets and projects

• Experience in managing client relationships

• Experience working in an international environment (global teamwork)

• Educated to degree level or significant industry experience

• Fluent in Korean and business capable in English (spoken/written)

• Ability to work in Korea and travel to other countries in region

Desirable

• Experience in deploying software in cloud (Azure/AWS), on-premise, and hybrid environments

• Significant experience, or accreditations in Cloud computing platforms (Azure, AWS)

• Experience in contracting professional services with large & complex organisations

• Experience in developing code or scripts, preferably in an enterprise environment

• Experience with systems integration and data transformation

• Microsoft SQL Server experience including: SSIS; Query writing; database optimisation

• Experience with a scripting language (PowerShell, Batch, VBA and/or Perl).

• Network performance analysis

• Development experience (.Net, C++, C#, Java)

• Experience with Linux, Kubernetes, OpenShift and/or AKS

• Core Microsoft, Azure, Citrix, Cisco, VMWare or other key IT certifications.

• Experience bridging the communication gap & requirements between business users and

technology teams.