Job Description:

not available

Your day.

As a Technical Assistance Center Analyst I, you need to know how to:

1. Work assigned ticketing and chat queue. Respond to, diagnose, and support PC, server, applications and hardware through discussion with users. Leverage knowledge base to improve and support first call resolution.

2. Identify workarounds when needed and route more complex issues to the secondary and tertiary teams of support as required. Interact with network services, application support, and site support to restore service and/or identify and correct reported issues, as needed.

3. Document and prioritize service desk tickets, chat, and emails, call accurately in the ticketing system and respond in a timely manner as guided by the department's Service Level Agreements.

4. Support resolution of urgent issues, including paging appropriate experts to help resolve critical issues, as needed.

Your experience.

We hire people, not resumes. But we also expect excellence, which is why we require:

Staff level pay range $28.90 - $45.52

Minimum Qualifications

High School Diploma or equivalent, requiredAssociates or Bachelor's Degree, preferredAt least three (3) years of customer service experience, requiredAt least one (1) year of Service Desk or Helpdesk experience , preferredAt least one (1) year of previous supervisory/ leadership experience, preferredHDI (Help Desk Institute) Certification and A+ Certification, preferredITIL Foundations preferred

Senior Level $35.29 - $55.57

Minimum Qualifications

High School Diploma or equivalent requiredThree (3) years experience working in a customer support center (Help Desk) environment dealing with computer support and end user access and provisioning issues required

Physical Requirements:

Location:

Denver Midtown Clinic, Good Samaritan Medical Office Pavilion, Lutheran Clinic, Lutheran Family Practices, Midtown Plaza, Saint Joseph Hospital

Work City:

Denver

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$28.90 - $45.52

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.