Techno Program Manager

Delivery Manager II

 

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

 

You Are:

UST is searching for a Techno Program Manager who will build, develop and execute a best-in-class delivery playbook that is relevant and meaningful for the engagement.

 

The Opportunity:

·       Hybrid-In office/remote

·       Advising, coaching, and partnering with cross-functional teams on project delivery, solution development and deployment

·       Enable project plans and coordinate estimate development as needed for prospects and clients in a delivery / sales support capacity.

·       Ensure client engagements are delivered in a manner which meets/exceeds customer expectations through metrics based on the key drivers that would make the client more receptive.

·       Ensure quality of deliverables and high customer satisfaction

·       Lead and Drive the GenAI and innovation initiatives.

·       Be the change agent by tailoring delivery engagement models.

·       Consistently demonstrate relentless focus on execution

 

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

 

What You Need:

·       Business Acumen

·       Consulting ability

·       High degree of influencing skill

·       Be a highly effective collaborator who not only takes the lead but successfully listens to the account team and different functions to shape relevant & meaningful strategies that will work in the account

·       Ability to apply empowerment and take quick decisions

·       Cross cultural sensitivity

·       Be a role model and promote the organization’s value and culture

·       Bachelor’s degree or equivalent from college or university

·       15 years of IT Services experience with at least 8 years of experience in managing delivery

·       Deep domain knowledge (preferably Retail)

·       Experience on multiple platforms and technologies

·       Ability to work with multiple locations / geos and meet stated customer initiated deadlines

·       Experience on managing Agile projects

·       Good communication and team building skills

·       Experience in building trust with customers

·       Familiarity with DevOPS model

·       Flexibility to travel (once in a month)

 

 

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Texas

Compensation Range: $120,000-$180,000

 

In addition to base pay, a successful employee in this role will be eligible to earn commissions. Please ask the recruiter for more information about the commission plan for this role when you are scheduled for an interview.

A successful employee in this role may be eligible for incentive payments based on company and individual performance.

 

 

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

 

What We Believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

 

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

 

 

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