Technician I - Tech Shop Technician I
Sam Houston State University
Posting Details Come and join the Bearkat community!
Occupational Category Technical/Para-Professional Department Endpoint Services Division Information Technology Open Date 11/07/2024 Open Until Filled Yes Educational and Experience Requirement Associates degree in a related field. One year of experience in a related field. Working technical knowledge of current network protocols, operating systems and standards, including Windows, Mac OS, Mobile OS, Microsoft office, printers, basic multimedia systems and e-mail applications is required. Certifications may be required by the department. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered. Nature & Purpose of Position Supports and maintains desktops, mobile devices, and peripherals. Perform installations, diagnostics, repairs, maintenance, and upgrades of all minor hardware and equipment while ensuring optimal workstation performance. Troubleshoot level one and two issues and minor problem areas in a timely and accurate fashion. Primary Responsibilities Responsible for level one and two support of endpoint devices including computer systems. Works as part of a technical support team providing support and consultation pertaining to the configuration, setup, networking, preventative maintenance, security, troubleshooting, inventorying, and repair of endpoint technologies. Accurately identifies and escalates large-scale problems to the proper group(s) for resolution. Helps maintain an inventory of computers and related equipment. Documents instances of hardware failure, repair, installation, and removal. Maintains customized configurations based on various platforms and operating systems. Provides in-person, over-the-phone, email, and/or remote support. Configures equipment for employee use, performs and/or ensures proper installation of cables, operating systems, or appropriate software. Re-installs damaged or deleted software; troubleshoots errors in system operations and initiate repairs. Performs software and hardware modifications and configures media components. Carries out a broad range of service requests by providing information to fulfill requests or enable resolution. Investigates support incidents/requests to provide diagnosis, promotes end-user satisfaction, and escalates unresolved issues as appropriate. Contributes to creation and updating of system documentation & knowledge articles. Performs other related duties as assigned. Other Specifications Ability to identify computer components and physically install computer is required. Performs independent research and apply critical reasoning skills to solve technical issues. Knowledge of basic trouble shooting techniques. May participate in larger, long-term projects, such as executing the computer replacement cycle for both faculty/staff and labs/classrooms and/or activities related to enterprise software management. Assists other departments in planning and implementing new applications, software, and/or hardware. Assists in the training/mentoring of student employees. Ability to interact and work effectively in a team environment. Proven customer service skills and the ability to work with a various constituency. Ability to multitask and self-manage assigned projects and daily tasks in an environment with shifting priorities. During emergencies, operational failures, and peak use periods, employees may be called in when off shift to work an extended shift. Special procedures sometimes require extended hours. Some travel is required.
May require driving and operating a university vehicle; therefore, a valid Texas driver’s license and acceptable driving record is required by the University’s insurance carrier. Must be able to lift up-to 50 pounds on a regular basis throughout a normal workday. Performs related duties based on departmental need. Ability to gain and maintain Criminal Justice Information Services (CJIS) certification is required.
Up to 20% of this position, over the fiscal year during off-peak periods, may be performed remotely as determined by the supervisor. Full Time Part Time Full Time Position Number Quicklink https://shsu.peopleadmin.com/postings/41458 EEO Statement EEO Statement Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.
Annual Security and Fire Safety Report
Named after Texas' legendary hero, General Sam Houston, the university boasts a rich historical legacy that resonates with the spirit of Texas, which provides a balance between a peaceful, natural setting and proximity to urban amenities. With a student population of over 21,000, SHSU offers a vibrant and dynamic community. SHSU has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas and just an hour drive north of Houston, Huntsville provides area residents with a sense of community and belonging.
SHSU offers compelling options for individuals seeking a fulfilling and impactful career including a superior benefit package, competitive salaries and a flexible work environment fostering work/life balance. SHSU offers programs that support a healthy work-life balance, contributing to employee well-being and job satisfaction, as well as, professional development opportunities with our educational assistance and dependent assistance programs.
This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.
Requisition 202400379S Title Technician I - Tech Shop Technician I FLSA status Non-Exempt Hiring Salary This position is a pay grade 9. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/636763.pdfOccupational Category Technical/Para-Professional Department Endpoint Services Division Information Technology Open Date 11/07/2024 Open Until Filled Yes Educational and Experience Requirement Associates degree in a related field. One year of experience in a related field. Working technical knowledge of current network protocols, operating systems and standards, including Windows, Mac OS, Mobile OS, Microsoft office, printers, basic multimedia systems and e-mail applications is required. Certifications may be required by the department. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered. Nature & Purpose of Position Supports and maintains desktops, mobile devices, and peripherals. Perform installations, diagnostics, repairs, maintenance, and upgrades of all minor hardware and equipment while ensuring optimal workstation performance. Troubleshoot level one and two issues and minor problem areas in a timely and accurate fashion. Primary Responsibilities Responsible for level one and two support of endpoint devices including computer systems. Works as part of a technical support team providing support and consultation pertaining to the configuration, setup, networking, preventative maintenance, security, troubleshooting, inventorying, and repair of endpoint technologies. Accurately identifies and escalates large-scale problems to the proper group(s) for resolution. Helps maintain an inventory of computers and related equipment. Documents instances of hardware failure, repair, installation, and removal. Maintains customized configurations based on various platforms and operating systems. Provides in-person, over-the-phone, email, and/or remote support. Configures equipment for employee use, performs and/or ensures proper installation of cables, operating systems, or appropriate software. Re-installs damaged or deleted software; troubleshoots errors in system operations and initiate repairs. Performs software and hardware modifications and configures media components. Carries out a broad range of service requests by providing information to fulfill requests or enable resolution. Investigates support incidents/requests to provide diagnosis, promotes end-user satisfaction, and escalates unresolved issues as appropriate. Contributes to creation and updating of system documentation & knowledge articles. Performs other related duties as assigned. Other Specifications Ability to identify computer components and physically install computer is required. Performs independent research and apply critical reasoning skills to solve technical issues. Knowledge of basic trouble shooting techniques. May participate in larger, long-term projects, such as executing the computer replacement cycle for both faculty/staff and labs/classrooms and/or activities related to enterprise software management. Assists other departments in planning and implementing new applications, software, and/or hardware. Assists in the training/mentoring of student employees. Ability to interact and work effectively in a team environment. Proven customer service skills and the ability to work with a various constituency. Ability to multitask and self-manage assigned projects and daily tasks in an environment with shifting priorities. During emergencies, operational failures, and peak use periods, employees may be called in when off shift to work an extended shift. Special procedures sometimes require extended hours. Some travel is required.
May require driving and operating a university vehicle; therefore, a valid Texas driver’s license and acceptable driving record is required by the University’s insurance carrier. Must be able to lift up-to 50 pounds on a regular basis throughout a normal workday. Performs related duties based on departmental need. Ability to gain and maintain Criminal Justice Information Services (CJIS) certification is required.
Up to 20% of this position, over the fiscal year during off-peak periods, may be performed remotely as determined by the supervisor. Full Time Part Time Full Time Position Number Quicklink https://shsu.peopleadmin.com/postings/41458 EEO Statement EEO Statement Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.
Annual Security and Fire Safety Report
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