Our fast-paced, creative, and collaborative environment is seeking a self-starting professional who can jump in with both feet to contribute to the overall education of our internal and external customers. Reporting to the Director of Product Education, the Technical Writer is responsible for developing a variety of technical and user guides that includes but is not limited to online hep content, user guides, product release notes, implementation and technical integration guides, data flow/system architecture diagrams and support decision trees, for a SaaS company in the healthcare industry. The Technical Writer works closely with product managers, system developers, quality assurance engineers, implementation consultants, and integration engineers to understand and create deliverables.
At GHX we believe in fostering a diverse and inclusive workplace where everyone feels valued and supported. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Key Responsibilities: Exhibits proficiency in writing and/or editing technical documents, user instructions, data flow diagrams, proposals, and release communications Plans, develops, organizes, writes, and edits content for online Help, product guides, job aids, implementation guides, release notes, and web content for internal and external customers Researches and gathers technical and background information for inclusion in product documentation Participates in product development and reviews to ensure GHX software products are easy to use Conducts needs analysis with internal stakeholders to identify teams’ needs Works with technical staff to develop documentation requirements Supports translation process for education deliverables, as requested Ability to contribute different thoughts, ideas and viewpoints that lead to greater innovation on projects and cross-functional collaborative efforts. Ability to travel up to 20%. Key Skills/Competencies: Proficient in Help authoring tools (MadCap Flare, RoboHelp, ClickHelp, etc.) Proficient in standard Windows-based applications (Word, PowerPoint, Excel) Experience with source control solutions (MadCap Central, Perforce, SourceSafe) Experience with collaboration software (Confluence by Atlassian) Proficient in screen-capture technology (SnagIt, MadCap Capture, Snipping Tool) Experience with a flowcharts or diagrams tool (Lucidchart, Visio) Required Education, Certifications, and Experience: Bachelor’s Degree in a related discipline, or combination of education and equivalent work experience 3+ years related experience performing technical writing/editing Excellent writing, editing, and communication skills Excellent interviewing skills Customer-driven attitude and demeanor Proficiency and knowledge of working with various types of systems and system interfaces Ability to quickly synthesize new technology and present it in a simple, meaningful manner Strong organizational and project management skills Able to work in a team environment with all levels of personnel We are looking for someone who is proficient in the role requirements, but who also brings a unique perspective and diversity of thought to our team. GHX encourages candidates from underrepresented groups to apply and is dedicated to providing equal opportunities for qualified applicants. Preferred Qualifications: eCommerce or web-based application experience Healthcare industry, supply chain, or purchasing experience Language translation knowledge (for example, English to German)
Estimated salary range: $64,600 - $86,100
The base salary range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/
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