Short Description:
Technical Writer develops & maintains user & technical documentation and project process documentation for Application Teams. TW understands the user’s view of applications and /or technology and is able to put procedures in a logical sequence.
Complete Description:
The Technical Writer develops and maintains user and technical documentation and project process documentation for Application Teams. Technical Writer understands the user’s view of applications and /or technology and is able to put procedures in a logical sequence.
The experienced Technical Writer provides expertise on technical concepts of applications and /or user groups and structuring procedures in a logical sequence, due to a broad understanding of the applications within their Tower.
Proficient in Adobe Acrobat X, and MS Office 2010 to include Word, Excel, Power Point, Publisher, VISIO, Outlook
Experience with SharePoint 2010 collaboration.
Will be expected to schedule meetings and take meeting minutes.
TW 1
Years of Relevant Experience: 1 to 3 years
Preferred Education: 4 year college degree or equivalent technical study
Role Description: Develop, enhance, and maintain user documentation for multiple applications including documentation required for the operations provider.
Develop on-line source documentation as appropriate.
Maintain documentation libraries and subscription lists.
Identify, create, revise, and maintain documentation and templates needed by the Application Teams.
Ensure appropriate control access/use of documentation materials.
Maintain application and user documentation.
Ensure messages and terminology is consistent across all written materials.
Research and complete documentation service requests.
Communicate and work with customers and other Client Telecommunications personnel as necessary.
Work with Application Team members to enhance their understanding of end-user and technical documentation.
Communicate accurate and useful status updates.
Manage and report time spent on all work activities.
Follow quality standards.
Ability to work in a team environment
Complete assigned tasks.
Strong communication skills; both written and spoken
Skills:
Proficient in MS Office 2010 (to include Word, Excel, Power Point, Publisher, VISIO, Outlook).
Required 3 Years
Experience scheduling meetings and take meeting notes.
Required 3 Years
Experience with SharePoint 2010 collaboration
Required 3 Years
Proficient in Adobe Acrobat X
Required 3 Years