Job Summary

Create, edit, and maintain technical documentation for various applications and services. Collaborate with scrum team product owners, developers, business analysts, and testers to gather information, enhance understanding of updates and user needs, and ensure accuracy of documentation. Translate complex technical concepts into clear, concise, and user-friendly documentation. Research effectively and efficiently using various resources.

Key Responsibilities

Develop and update configuration guides, implementation guides, and release notes. Work closely with subject matter experts to understand product functionality and user needs. Research code changes, database updates, technical specifications, existing documentation, system functionality, etc. to understand updates and better communicate the changes made. Ensure documentation meets quality standards and is consistent with company branding and style guidelines. Conduct usability testing and gather feedback to improve documentation. Manage multiple documentation projects simultaneously and meet deadlines. Stay current with industry trends and best practices in technical writing.
 

Education and Experience:

Degree in Technical Writing/Communications, Computer Science, or a related field.Minimum of 3 years technical writing experience, preferably in the technology or software industry.English language fluency.

Skills and Competencies:

Excellent Writing Skills: Demonstrated ability to write clear, concise, and accurate documentation for a variety of audiences. Experience with and understanding of single sourcing principles and use in documentation.Technical Proficiency: Understanding of software development processes, programming languages, and technical concepts.Tools and Software: Proficiency with the following tools:Atlassian ConfluenceAtlassian JiraMicrosoft SharePointMicrosoft WordMicrosoft Azure DevOps ServicesMicrosoft SQL Server Management StudioMicrosoft VisioImage capturing toolsResearch Skills: Proven ability to gather information from various sources, including requirements, test plans, database and developer code review, and subject matter experts.Attention to Detail: Strong proofreading and editing skills to ensure error free documentation.Communication Skills: Excellent verbal and written communication skills to collaborate effectively with cross-functional teams. Ability to hear, accept, and apply constructive criticism and feedback.Project Management: Ability to manage multiple projects simultaneously and meet deadlines.

Preferred Qualifications:

Experience with Agile development methodologies.Knowledge of HTML, SQL, and other web technologies.Familiarity with content management systems.Experience in creating Software Development documents including configuration guides, implementation guides, and release notes.Ability to quickly learn and understand complex technical concepts.

Personal Attributes:

Self-Motivated: Ability to work independently with minimal supervision.Team Player: Strong interpersonal skills and the ability to work collaboratively in a team environment.Adaptable: Adapt to changing priorities and project requirements.Problem-Solver: Advanced analytical and problem-solving skills.
 

WTW is an Equal Opportunity Employer