We are seeking a skilled and detail-oriented Technical Writer II to join our Tools and Content Strategy team within IT Services. The ideal candidate will play a crucial role in elevating our content quality, maintaining documentation standards, and driving data-driven improvements in our self-service content ecosystem.

Key job responsibilities
- Support and manage the Bar Raiser program for self-service content
- Conduct regular audits of existing content to ensure adherence to quality standards
- Develop and deliver training programs to improve content creation skills leading with automation
- Maintain and update supporting documentation for content creation best practices
- Monitor and analyze content-specific metrics and KPIs
- Assess content accuracy and implement strategies for continuous improvement
- Prepare regular reports on content performance and present insights to stakeholders
- Contribute to core content development for launches and updates
- Collaborate with cross-functional teams to ensure consistent messaging across all platforms
- Participate in the development and implementation of content strategies to enhance user experience
- Identify opportunities for content optimization and innovation

About the team
Here in Amazon IT, we embrace our differences. We are committed to furthering our culture of inclusion. At Amazon, we have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.