Become a pivotal player with AWS Tech U in driving meaningful change within our dynamic organization. In this multifaceted role, you will own the strategic direction of high-impact technical training programs, forging strong customer relationships and ensuring seamless end-to-end delivery. Leveraging your eye for quality assurance and process improvement, you will optimize program effectiveness, aligning content and communications to meet evolving customer needs. As a creative problem-solver, you will identify new growth opportunities, test innovative ideas, and use data-driven insights to continually enhance our impact. Equally important, you will provide coaching and mentorship to learners, contributing to content development that elevates our expertise.

Key job responsibilities
• Own program strategy, communicating results and influencing senior leadership
• Drive relationship between engagement resources and customers
• Manage the end-to-end delivery of engagements
• Drive quality assurance and lead process improvement for the program
• Content delivery and support, creating an inclusive learning environment per program requirements (Professional skills/business acumen)
• Manage program communications (from delivery to Tech U and its customers)
• Identify/nurture new business opportunities and maintain strong relationship with stakeholders to understand customer needs/challenges and align Tech U engagements (Owning business managers relationship)
• Identify and test new ideas on how to further improve our effectiveness
• Use data and metrics to determine and drive improvements
• Provide coaching and mentorship to program participants and alumni
• Contribute to content development
• Ability to travel 10-20%
• Work closer to partners, customers and engagements (On-site)