McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Mission 

At McKesson Specialty Pharmacies, our mission is to simplify access to medication and deliver personalized care that helps patients achieve the best-possible outcomes — one patient, one partner, one therapy at time. 

Purpose 

The Associate Technical Trainer functions as a facilitator and subject matter expert for pharmacy operations. This role facilitates instructor-led training, interactive functional, technical and skill-based training to meet the needs of employees within the pharmacy. The Technical Trainer deploys job-specific and technical training in response to business needs. The Technical Trainer is required to maintain their technical knowledge (including, but not limited to spending time in the actual workflow) to deliver accurate and current technical training along with keeping abreast and applying the latest teaching techniques in a corporate training environment. The Technical Trainer partners in the development of solutions that address training needs and works closely with the various leaders throughout the organization to accomplish goals. This role delivers training to enhance individual and organizational performance of all employees.  ` 

Key Responsibilities 

Works closely with Instructional Designers to ensure learning content is accurate, engaging, creative, and innovative while maintaining the instructional integrity of learning. 

Acts as a subject matter expert during training delivery for complex topics (i.e., role-specific training) and tailors to the audience.   

Acts as subject matter expert (SME) on products, systems, processes, skills, compliance considerations, customer experience needs, etc.  Ensures subject matter expertise is maintained by consistently participating in functional meetings, side-by-side observations, and/or monitoring call quality. 

Works on a broad range of assignments, working cross-functionally with Program Leads and Operations Leadership to support business improvements, including call monitoring and content updates.  

Partners with other Training Team members and/or Supervisor to recommend updates and support project management of learning programs.  

Completes tasks efficiency and with autonomy in addition to providing guidance and best practices to other trainers as well as using understanding of business to identify ways to improve delivery.   

May act as a Facilitator for core, onboarding, or orientation training, applying adult learning methodologies, a variety of training methodologies, concepts, learning tools (appropriate to the learner and topic) and practices to ensure maximum effectiveness and engagement of training programs. 

Delivers and motivates trainees through effective training methodologies both in group and individual classroom dynamics. 

Assists in the design, plan, organize, or direct orientation and training programs for all employees. 

Prepares for and delivers instructor-led, virtual, or webinar training on variety of topics (business processes, systems, new capabilities) to all levels of internal learners. 

Practices good classroom management techniques to handle a variety of classroom situations. 

Anticipates, addresses and fields questions. 

Mentors and coaches employees by providing both positive and constructive feedback to learners. 

Develops and implements training approaches to address employee’s performance gaps. 

May conduct post-release testing of system tasks used in training. 

Conducts post-training testing to assess employee’s competency in understanding of program workflows and business rules, and how to administer them within the system. 

Minimum Requirement

Typically, minimum 0-2 years of relevant experience. May have degree or equivalent.

Education

Requires a Bachelor's degree in education, business, human resources, information technology, or related field 

Critical Skills

Two (2) years' previous experience as a trainer, corporate training specialist, or related position 

Specialty Pharmacy experience a plus! 

Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), 

Good interpersonal skills and communication with all levels of management 

Able to multitask, prioritize, and manage time efficiently 

Excellent leadership, team building, and management skills 

Encouraging to team and staff; able to mentor and lead 

Excellent verbal and written communication skills 

Able to analyze problems and strategize for better solutions 

Highly motivated, dependable, and committed to excellence with a positive attitude

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!