Job Description

To provide expert advice and support in practice formulation and associated best practice improvements

Responsible for leading and developing a team of technical resources that provide operational project and technical supportDeliver a service which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.Maintain close working relationships with key stakeholders ensuring appropriate IT solutions are developed.Implement processes, which build customer service delivery excellence and encourage others to provide exceptional service.Create and maintain working relationships with a variety of stakeholders for purposes of expectation management, knowledge sharing and integration.Translate business IT requirements into implementable solutions and continuously monitor to ensure operational continuity and effectiveness.Oversee and manage all technical support request escalated and ensure effective resolution within the Service Level Agreement.Ensure adequate unit, system integration and post implementation unit tests are performed for all configuration and development tasks.Ensure testing yields an acceptable level of performance for the changes being delivered.Analyse and/or identify problems/requirements to determine impact, patterns and trends, best fit alternatives, and best practice solutions.Determine the estimated resources and timelines required to deliver the required functionality.Assess, identify, and mitigate potential risks within the IT function by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance.Design relevant IT Solution and produce specification and architecture in accordance with agreed standards against the requirements and approved by the appropriate governance forums.Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement.Support effective teamwork within the function.Participate and collaborate across teams.Plan and manage performance, skills development, employment equity, talent, and culture of team in order to improve innovation and achieve efficiencies.Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

11/04/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.