Kforce has a client that is seeking a Technical Support Technician in Chicago, IL. Summary: This Senior Technical Support Technician provides front line technical support for all IT related incidents and requests for service. This position requires exceptional internal customer service, technical expertise, and ability to perform a broad array of IS responsibilities to help ensure all attorneys and professional staff receive the necessary IT support to deliver exemplary legal service to the firm's external clients. Responsibilities: * Investigate, troubleshoot, and resolve software or hardware issues, including but not limited to MS Office, MS Outlook, Internet Access, Remote Connectivity, Printing, Network Connectivity, Security, and Mobile Devices. Possess advanced senior-level troubleshooting skills to diagnose complex technical problems efficiently * Act as subject matter expert to the Tier II team in areas such as Microsoft Windows administrative-level support and configuration, foundational application and understanding of Active Directory group membership, PowerShell and Command Prompt (DOS), network segmentation and security principles * Effectively deploy and manage the firm's Mobile Device Management (MDM) software on customer mobile devices, including iOS/iPadOS and Android platforms, demonstrating a strong understanding of the system and its functionality * Track all service and support requests in the incident tracking software, resolving and closing assigned support tickets according to SLA's; Utilize monitoring tools and techniques to apply a proactive support approach, updating the knowledge base with standard resolutions to prevent future issues * Maintain office desktops and laptops by adhering to the imaging process, including data backup and configuration migrations; Engage in regular laptop lease rotations, ensuring smooth and timely transitions between old and new models