Kforce has a client that is seeking a Technical Support Technician in New York, NY. Summary: As a Technical Support Technician, you will leverage your IT expertise and customer service skills to provide comprehensive technical support within a law firm setting. Your role will be pivotal in ensuring client satisfaction by effectively resolving hardware and software issues and understanding the unique needs of a law firm's IT environment. Responsibilities: * Investigate, troubleshoot, and proactively resolve all firm computer software and hardware problems, including recurring technical issues, to ensure smooth operations and recommend specific solutions to incidents * Provide on-site and remote technical support, desk side training, and customer service for all Information Services related issues * Provide mobile device support to our customers including enrollment of devices in mobile device management and two-factor authentication environments * Open, review, resolve, and close group-assigned support tickets according to SLA's, while ensuring customer satisfaction through follow-up communications on resolved tickets and tracking all requests for service and support in the incident tracking software * Provide necessary audio-visual support and set up for a variety of office and client meetings, including video teleconferencing, audio bridging, projector setups, microphones, external speaker equipment, computers, and printers for conference room setups and other special installation * Prevent loss of customer functionality with regular maintenance and use of tools to provide proactive support