Technical Support Specialist I
 

Would you like to join our great tech support team?
 

Are you a solutions oriented technical support professional?
 

About our Team
 

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About the Role
 

As a Technical Support Specialist, you will offer technical end-user desktop computer support. This includes installation, configuration, and troubleshooting of desktop systems and network issues.
 

Responsibilities

Installing, configuring, and troubleshooting desktop systems and workstationsResolving end user’s desktop computer issues, including hardware and printer troubleshootingMonitoring and troubleshooting IT infrastructure for operating issues using various software and hardware monitoring toolsPerforming asset management, physical inventory, recovery, and liquidationAssisting with daily backup procedures and liaising with third-party vendors for problem resolutionRolling out new software packages, upgrades, and desktop hardwareParticipating in problem resolution for all types of IT infrastructure, including hardware, software, and customer connectivityFulfilling all other assigned duties

Requirements

Have high school-level knowledge of computer hardware and softwareBe able to obtain A+ or other technology certificationsPossess basic understanding of software monitoring toolsDemonstrate good problem-solving and organizational skillsHave experience in hardware/software installation and troubleshootingBe capable of performing physical inventory and asset managementBe willing to liaise with third-party vendors for problem resolutionBe adaptable and willing to fulfill all other assigned duties

Work in a way that works for you
 

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you
 

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
 

Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefitsRetirement Benefits: 401(k) with match and an Employee Share Purchase PlanWellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off ProgramsShort-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital IndemnityFamily Benefits, including bonding and family care leaves, adoption and surrogacy benefitsHealth Savings, Health Care, Dependent Care and Commuter Spending AccountsUp to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business
 

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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