*This is a remote job, any applicants based in Latin America are welcome to apply* *Please send your resume in ENGLISH* Company Overview Price Benowitz, LLP is a mid-sized law firm headquartered in Washington, DC with offices and attorneys throughout Washington, D.C., Maryland, Virginia, & South Carolina. Price Benowitz's areas of practice include criminal defense, personal injury, medical malpractice, family law, and trusts and estates. Our core values are Passion, Integrity, and Excellence. Motivated professionals with a positive attitude are invited to apply! Responsibilities: + Provides technical support by applying basic understanding of computer systems, products, and services and receive, respond and resolve Help Desk tickets. + Helps maintain information technology service, functionality and user satisfaction by answering questions and/or resolving routine problems. + Provides technical support by applying basic understanding of computer systems, products and services in one of the following areas: help desk, PC/desktop systems or computer operations. + Supports business operations by providing technical support and delivering reliable high-performance applications and technical services. + Monitors and controls systems, applications or equipment. + Resolves issues regarding operations, including installations, setups, error messages, on-line transactions, system status or downtime procedures. + Ensures user satisfaction by diagnosing and quickly resolving issues using established guidelines. + Takes the necessary steps to recognize, research, isolate and resolve problems. + Escalates more complex problems as appropriate. + Maintains service and proper systems function by interacting with network services, software systems engineering, applications development or other information systems contacts to identify and resolve problems. + Provides accurate accountability and shift transition. + Maintains client confidence and protects operations by keeping information confidential. + Assist with rollout of new PCs, laptops, media, network equipment, etc. in accordance with applicable replacement schedules and associated licensing. + Other duties as assigned. This role is fully remote. Requirements: + Minimum of 2 years of IT support and network administration experience. + Proficient in writing and communication (English C1-C2 level). + Degree in Computer Science, Information Technologies or related field, or an equivalent combination of experience, education, and training. + Experience with Help Desk ticketing systems and customer service workflow. + Prior experience in customer support services role. + Display strong end user orientation and customer support service skills. + Strong understanding of technical troubleshooting methodology. + Demonstrated experience working with a team to achieve goals. + Excellent oral, written and interpersonal communication skills. + Ability to work a flexible schedule as needed. + Demonstrated experience troubleshooting MAC devices and Windows PCs. Powered by JazzHR