Description

The client is searching for a great new addition to the team!

We are looking for a self-driven and customer focus level 1 technical support agent.

This induvial needs to be residing in New York.

The level 1 support agent is a crucial member of the Operations Team.They will have an integral role in providing advanced support for inquiries that our equipment operators cannot solve.This individual will be a core contributor within our organization and collaborate cross-functionally to ensure issues are surfaced, triaged, and tracked until a resolution is achieved.The ideal candidate will possess a solid foundation of both technical and customer service experience. They will have the ability to resolve complex issues with professionalism and poise.They will work closely with our software and engineering teams to continuously challenge/define/refine what support means and constantly deliver on these goals to achieve the highest levels of customer satisfaction.

Responsibilities:

Triage Field technical support inquiries from customersActively watch the ticketing queue monitorProvide Tier 1 support for client and internal end-usersHandle high volume incoming calls and system alertsMonitor and triage incoming requests via ticket queuesHave extraordinary communication and problem analysis skills

Skills

Customer service, Order processing, Administrative support, technical support, Sales administration, Account management, Data entry

Pay and Benefits

The pay range for this position is $25.00 - $33.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position will be accepting applications until Feb 1, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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