Job Title: Technical Support Representative (On-Site) Job Description The Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.) **A NEW CAREER POWERED BY YOU** Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “ **World's Best Workplaces** ," “ **Happiest Employees** ,” and “ **Best Companies for Career Growth** ” awards every year? Then a Technical Support Representative position at Concentrix is just the right place for you! As a Technical Support Representative you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are. **CAREER GROWTH AND PERSONAL DEVELOPMENT** This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. **WHAT YOU WILL DO IN THIS ROLE** As a Technical Support Representative Representative, you’ll: + Greeting customers in a courteous, friendly, and professional manner using agreed upon procedures. + Handling inbound calls with Pro Support customers to solve software issues (issues with applications, and operating systems) and Hardware issues. You will utilize your resources to perform the appropriate troubleshooting to either resolve the problem or set up a service to replace defective hardware. + Provide top-tier customer service to customers ensuring they understand the solutions we’re working to provide, understand next steps, and feel that their issues have been cared for and that we truly value them as a customer. + Maintain or exceed metric targets which include + Customer satisfaction scores based on a survey the customer receives and fills out + Utilizing our client tool for troubleshooting effectively + Meeting our task compliance in following up with customers at the time that we scheduled our task for + Meeting our efficiency targets in being able to complete these follow-up tasks in a reasonable amount of time to ensure you’re available to handle inbound calls for most of the day. **YOUR QUALIFICATIONS** Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support Representative role include: + First-rate technical/customer focus, phone etiquette and work ethic + Strong ability to multi task is a must + Ability to work under pressure with calmness and composure + Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures + Case management experience is an asset + At least 1 year of experience providing technical support + Excellent written communication skills in English + High school or University graduate + Flexible schedule (7 days a week 7:00am-10:00pm EST) **WHAT’S IN IT FOR YOU** One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with: + Paid training (4 weeks of classroom training and 4 weeks of on the job training) and performance-based incentives (potential to earn $120 US based on performance and attendance) + Lucrative employee referral bonus opportunities + Hours of Operation 7 days per week 6am-10pm EST + Wage $22.00/hr (earn an extra $1.00 per hour after 8pm and weekends) + Health and wellness programs with trained partners to help promote a healthy you + Mentorship programs that support your rewarding career journey **REIMAGINE THE BEST VERSION OF YOU!** If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.” Location: CAN, Belleville, ON Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)** Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.