At Emerson, we are dedicated to developing a world-class environment where our employees can flourish and innovate. As a Technical Support Manager, you will be at the forefront of our mission, guiding a talented team to provide flawless technical support to our customers. Your work will be crucial in helping our clients maintain their competitive edge while driving forward our reputation as a trusted partner. **In this role, your responsibilities will be** + Mentoring, developing, and engaging technical individuals to demonstrate outstanding customer engagements. + Demonstrating leadership by setting a clear vision and building individual and team competence for the Technical Support roles. + Improving your ability to think strategically and solve challenging business problems as the Support organization evolves. + Improving TSEs/TSRs performance and engagement through effective mentorship and strong leadership to support individual and team changes aligned with the Support vision. + Leading department-level initiatives aligned with Support goals and/or prioritized customer engagements. + Managing and leading a team of TSEs/TSRs to build measurable team success in achieving customer support objectives. + Mentoring and developing team members according to department learning and development objectives, elevating the bar as the Support organization evolves. + Enabling regional growth by partnering with leaders and coordinating measurable department initiatives. + Developing and delivering performance reviews, making compensation recommendations. + Actively recruiting new and experienced Technical Support talent. + Planning future staffing allocation to fulfill business demand, working collaboratively with counterparts in other regions. + Partnering with Sales and Support leaders to formulate support strategy for TSE/TSR involvement with new products, large opportunities, and key accounts in the region. + Representing the Technical Support Function on regional and global projects to help build and align the Technical Support organization. + Mentoring and guiding team members on the implementation of Knowledge Centered Service (KCS) standard methodologies. + Managing and/or completing prioritized customer engagements. + Supporting monetization of Technical Support Services via PPSA/TCSA. **Who you are** You communicate messages clearly, compellingly, and concisely. You expertly match people to assignments. You develop others through mentoring, feedback, exposure, and stretch assignments. You understand internal and external collaborator requirements, expectations, and needs. **For this role, you will need** + One-year supervisory experience in a Technical Support department or equivalent. + Customer-focused approach and behavior. + Foundational understanding of Talent Management processes. + Demonstrated efficiency in developing, managing, and mentoring individuals. + Strong critical thinker, effective at quickly solving customer service issues. + Ability to plan and coordinate on a 6-month time horizon. + Effective communication in one-on-one, team, and group settings. **Preferred qualifications that set you a part** + Basic knowledge of Talent Acquisition and Development standard methodologies. + Ability to build high-trust relationships with team members and across the organization. + Skilled change agent, connecting people to vision and involving them effectively. + Self-starter with the ability to complete multiple concurrent priorities. + Two years of management experience in a Technical Support Department. + Two years using NI products/platforms. **Our Offer To You:** We recognize the importance of employee wellbeing and know that to do your best you should have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage. Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment gives to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers. The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson. **WHY EMERSON** **Our Commitment to Our People** At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together. **Accessibility Assistance or Accommodation** If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . **ABOUT EMERSON** Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go! **No calls or agencies please.** **Requisition ID** : 25015397 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.