Technical Support Engineer (TSE) 

TSEs provide technical support remotely, and on site, to FSO personnel for highly complex problems involving equipment malfunction, on wafer issues, and performance enhancement programs where first-line product support was unable to isolate or fix a problem. Using advanced troubleshooting methodologies, they establish success criteria, develop comprehensive action plans, analyze and compile findings, perform root cause analysis and support FSO repair activities through escalation closure. 

This job role is specifically for the TSE FEP team, which provides technical support for Applied Materials 300mm FEP products/systems.

Key Responsibilities

Support multiple technical escalations, resolve with focus on time to resolution and quality of work 

Attend customer field issues meetings with FSO, collaborate with FEP BU engineers  

Recommend best practices to improve products, processes, or services. 

Publishing Technical Lessons Learned, troubleshooting guides, technical (ET) papers, etc. 

Provide on-site coaching to FSO   

Provide Alpha and Beta Site support 

Support NPI development early in the product life cycle, and at key customer sites 

Support FEP BU (Design for Service / Install) projects 

Create, or collaborate in creation of, innovative advanced trouble shooting tools   

Functional Knowledge

Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

Explains difficult or sensitive information; works to build consensus

Qualifications:

Education: Bachelor's degree or equivalent in technical fieldLanguage: English (written and verbal)Years of experience: 5 years of experience supporting Applied Materials FEP productsWork experience: minimum 10 years of semiconductor fab experience

Skills:

Ability to work independently and as part of a teamStrong organizational and time management skillsExcellent interpersonal and communication skillsAbility to handle stressful situations and effectively manage difficult problemsFamiliar with suite of Microsoft Apps, and internal ones such as SAP, VSPI, and ARK

Travel: Yes, generally 25% of the time, but could be as high as 50%

Qualifications

Education:

Bachelor's Degree

Skills:

Certifications:

Languages:

Years of Experience:

7 - 10 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 25% of the Time

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.