Position Description At a Glance Legrand has an exciting opportunity for aTechnical Support Engineer L3to join theData Center Power & Control Division ZPE Systems Teamin Blumenau, Brazil.The Technical Support Engineer will troubleshoot technical issues, understand issues reported by customers and convey to Engineering team, when necessary, provide timely customer feedback, among other duties. Moreover, the Technical Support Engineer will need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication. This position also entails helping in performing IT tasks. What Will You Do? + Identifying hardware and software solutions. + Troubleshooting technical issues. + Diagnosing and repairing faults. + Resolving network issues. + Installing and configuring hardware and software. + Speaking to customers to quickly get to the root of their problem. + Providing timely and accurate customer feedback. + Talking customers through a series of actions to resolve a problem. + Following up with customers to ensure the problem is resolved. + Replacing or repairing the necessary parts. + Providing support in the form of procedural documentation. + Managing multiple cases at one time. Qualifications Required Skills Education: + Degree in Computer Science or Information Technology. Certification in Microsoft, Linux, or Cisco is advantageous. Experience: + Prior experience in tech support, at least 3 years with Data Centers. Skills/Knowledge/Abilities: These are the minimum skills for in a good candidate. Outstanding candidates will have excellent knowledge/experience in one or more of these topics or adjacent skills: + Knowledge in Networking, Routing protocols, Virtual Machine/Docker. + Knowledge in Console Server, PDU, KVM, Service Processor. + Knowledge in IPSec, SSL VPN. + Attention to detail and good problem-solving skills. + Excellent interpersonal skills. + Good written and verbal communication in English, Spanish, and Portuguese. + Willingness to learn. Company Info About Legrand Representing more than 150 years of innovation, Legrand is the global specialist in electrical and digital building infrastructures. Our purpose is improving lives by transforming the spaces where people live, work and meet with electrical and digital infrastructures and connected solutions that are simple, innovative and sustainable. Every day, over 39,000 Legrand employees work hard to enhance the buildings of tomorrow. Legrand is a global, publicly traded company listed on the Euronext ( Legrand SA EPA: LR ) with revenue of €7 billion, and products sold in 180 countries. For more information, visit www.legrandgroup.com/en About Legrand North and Central America Legrand North and Central America (LNCA) employs over 6,500 associates in 50 locations, working across six divisions/sector: Audio Visual, Building Controls Systems, Data Power and Controls, Electrical Wiring Systems, and Lighting. We hold a leading position in every North American market we serve and focus on exceeding our customers’ needs within the commercial, residential, and industrial industries. LNCA offers comprehensive medical, dental and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network. LNCA is an employee-centered, growing company with tremendous opportunity. For more information, visit legrand.us About Legrand’s Data Center Power and Control Division The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand’s Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures. Our division designs, manufactures, and markets world-class products for a more productive and sustainable future. The exceptional reliability of our technologies results from decades of proven performance and a dedication to research and development. http://www.legrand.us http://www.youtube.com/legrandna http://www.linkedin.com/company/44580 http://twitter.com/legrandNA Equal Opportunity Employer LocationBR-SC-Jardim Blumenau # Positions 1 Experience (Years) 3 Category Engineering