Work Flexibility: Hybrid

The Role

We're looking for a Technical Support Engineer to join us in Brisbane, Australia. In this role, you will be working in a dynamic and fast-paced environment, ensuring Stryker's Vocera Solutions are properly and effectively deployed. You will use your technical expertise to investigate issues, research solutions, craft solutions, and deliver excellent customer service via telephone, e-mail, and the web. This is not a call center; our support team works together to take on technical challenges and provide a positive experience for our customers.

The below link provides more information on the Vocera product range:

https://www.stryker.com/us/en/portfolios/medical-surgical-equipment/clinical-communication-and-workflow.html

Who We Want

Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

What You Will Do

You will document and manage customers’ reported issues, delivering excellent customer service and managing customer expectations.Monitor and respond to customer inquiries, coordinate customer communication, and ensure timely status updates and issue resolution.Research and deliver detailed root cause analysis of all assigned products.Author knowledge-based articles for internal and external useProvide formal and informal training to customers and partners.

What You Need

BA in Computer Science or related field, or 6+ years additional experience4+ years’ experience in customer technical support in a hosted application environment.RHCSA Certification (or higher) requiredStrong knowledge of administering Virtualization Hypervisors such as Nitro, VMWare, and Microsoft Hyper-V.AWS certification as an Architect, Administrator, or higher preferred in Operations, DevOps, Networking, Applications, or Solutions.Monitor AWS environments for performance and security issues and implement proactive measures to address them.Solid understanding of SSL/TLS certifications and Public Key Infrastructure (PKI) knowledge.Strong understanding of authentication protocols such as LDAP and relational database systems, including MySQL, MSSQL, and Postgres

Culture & Benefits: 

Ongoing training and opportunities for career progression 

Paid Parental leave schemes 

Volunteer Day 

Engagement Day 

Being part of one of the world’s largest and most recognizable brands. 

Excellent team culture – we have fun whilst we work! 

A Leader who will support & guide you throughout your career 

Access to employee benefits including health care, financial wellbeing & insurance 

Access to our career and self-development program from day one 

Travel Percentage: 10%