**A Snapshot of Your Day** This role reports into the Head of Product Integrity Americas function in Compression and is responsible for the resolution of urgent technical issues across the business, including at customer sites. This role demands a high level of technical expertise combined with the ability to explain technical issues to non-technical customer top management. In this role you have the chance to directly influence and shape the future of decarbonization for our industrial customers and play a key role in the creation of Siemens Energy’s sustainable future. **How You’ll Make an Impact** + Support the resolution of customer Technical Issues (TI), including Root Cause Analysis and resolution of technical non-conformance (e.g. compressor performance) issues. + Work with both internal and external for fast issue resolution and appropriate knowledge transfer with the counterparts in other regions. + Assume the technical leadership role for assigned projects. Manage the customer interface in a dynamic environment, lead the team from a technical resolution standpoint. + Work closely with other technical experts in the other Product Integrity regions. + Provide input to the Product Improvement Process (PIP) to drive resolution of Operational Issues (OI), Technical Issues (TI), and Significant Field Issues (SFI) **What You Bring** + Bachelor’s degree in mechanical engineering, aerospace engineering, or equivalent. + 8+ years of experience in rotating equipment design, controls design, compressor testing, site commissioning, technical troubleshooting, and service-related activities. Thosewith more experience may be considered for a more senior level. + Experience in leading RCAs and methodologies such as Kepner Tregoe. + Fluency in English with the ability to explain technical details to customers and non-technical personnel. + Proven experience in the design, maintenance, troubleshooting, and technical support of compressors and associated equipment. + Ability to work and communicate directly with customers in high-pressure environments. Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers. **About the Team** Our **Transformation of Industry** division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities. Candidates want to learn about the divisions they will be joining–the structure, how it works together, and the role it plays in driving Siemens Energy’s mission forward. **Who is Siemens Energy?** At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo **Our Commitment to Diversity** Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences. **Rewards/Benefits** + Career growth and development opportunities + Supportive work culture + Company paid Health and wellness benefits + Paid Time Off and paid holidays + 401K savings plan with company match + Family building benefits + Parental leave https://jobs.siemens-energy.com/jobs This job is based in Olean, New York. Siemens Energy offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://benefitsatenergy.com/thinking-of-joining.html. (https://benefitsatenergy.com/thinking-of-joining.html.The) The base salary range for this position in Olean, New York is $92,000 -$170,000. Specific offers are determined by various factors, such as experience, skills, certifications, and other business needs. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications. Equal Employment Opportunity Statement Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.