**Technical Support Engineer**   **Location:**  Philippines (Hybrid or Remote)   **Position Summary:** Are you ready to start a new journey with a team of energized professionals advancing and connecting the world’s infrastructure? Bentley is looking for a Technical Support Engineer (TSE) to join a talented team of our Product Support that are providing technical assistance to our users, via our web-portal and phone system, for a mission-critical Document Management Product. This is a hands-on position that interfaces with our users, Development team, Professional Services colleagues, and the Sales department. **We will rely on you for the following:** + Care about our users and focused on making sure our products can support their success. + Provide technical diagnosis and resolution to reported issues regarding specific Bentley Products. + Advise and educate users on accurate Bentley Products workflows. + Accurately and timely update providing clear information on resolution progress. + Proactively drive resolution of cases collaborating with internal and external stakeholders. + Document and monitor software defects + Create technical knowledge in the form of Knowledgebase Articles or Communities Posts. + Communicate with team members regarding current/ongoing issues via daily scrum team calls. + Building strong relationships with users to become a “trusted advisor”. ** What You Bring to The Team:** + Experience in technical support and exposure to global user interaction. + Bachelor’s Degree, preferably in a technical discipline. + A "user first" approach and strong critical thinking; with a desire to solve problems with excellent troubleshooting skills. + Professionalism, patience and empathy. + Excellent written and oral communication as well as strong user facing skills. + Technical acumen with ability to convey complex technical details and adapt the language to users and stakeholders. + Adaptability and passion to learn. + Ability to ask targeted questions to understand product issues quickly and efficiently. + Emotional intelligence when talking with users and the ability to methodically document information. + Ability to work well with Global colleagues in a team environment. + Ability to manage time effectively by, prioritizing, scheduling, and delegating tasks to ensure they are completed within expected timelines. + Can do attitude, wanting to be part of the solution. **Key Technical Assets:** + Knowledge of relational databases: Microsoft SQL Server or Oracle. + Knowledge of IIS (Internet Information Services). + Knowledge / Exposure to Engineering and Project controls. + Knowledge of Networking (DNS, TCP\IP, FQDN, cluster environments). + Knowledge of Windows Operating System (Server and Client) with respect to administration and debugging. Other Important Assets: + Exposure to answering queries via a Customer Relationship Management (CRM) system and Public Community forums. + Exposure to coding language. + Exposure to Bentley ProjectWise and/or Synchro products **What We Offer:** + A great Team and culture – please see our Recruitment Video (https://www.youtube.com/watch?v=epJImnDsbYE) . + An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction. + Competitive Salary and benefits. + The opportunity to work within a global and diverse international team. + A supportive and collaborative environment. + Colleague Recognition Awards. Equal Opportunity Employer/Minorities/Females/Veterans/Disabled