Ribbon Communications in Japan is seeking a Technical Support Engineer to assist our customers.

The Technical Support Engineer troubleshoots software and hardware problems and helps our customers install applications on the Ribbon Communication platform.

We support our customers 24 hours a day, 365 days a year. The Technical Support Engineer will be working as a member of the shift.

Responsibilities:

Direct interaction with our customers, assisting in the configuration, implementation, and installation support of the Ribbon Communication platform.Working directly with Tier 1 Telco providers.Support and resolution of all customer escalated issues, including system upgrades, bug tracking, fault recreation, and RMA.Technical support for QA from the customer on time.Documents (Operation Manual, MOP installation, configuration sheet, etc) generation.Engage in shift work (daytime, nighttime, holiday, and national holiday).

Requirements:

At least 5 years of experience in customer support, construction, or operation of networks, servers, clouds, etc.Knowledge & experience in Unix/Linux operating systems.Knowledge & experience with Ethernet protocols, TCP/IP, LAN/WAN protocols, and telecommunication protocol SIP.Outstanding communication, telephone, and customer service skills.Japanese - native levelEnglish - proficient level (speaking and writing)

The successful candidate must be eligible to work in Japan.

Please Note:

'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'