Position: Wireless TAC Engineer 
Experience : 4+ years 
Location : Costa Rica
Given how essential networking is in the modern world, managing the devices that comprise a network is a critical operation. Smart machines are well-suited to set them up, to optimize their operation, and to ensure stability & security. Juniper's Mist Cloud manages such large distributed systems, including wired and wireless networking devices, and is recognized as the industry leader in this space. The world's largest corporations and most important institutions choose our systems for their reliability and ease of use. 
We are looking for a smokejumper who goes distances to make sure customers are wildly successful. A person who communicates with customers, understands their questions as well as solves complex technical issues. You will become the subject matter expert in Enterprise Wireless and Wired Networks.   
Techincal Skills : 802.1x,RADIUS, 802.11 Wireless Standards,.layer 2/3 switching and routing, TCP/IP, wireshark

Responsibilities:  
4 years to 8 years of experience in a technical support role in a wireless networking/wireless security company or equivalent education
Strong knowledge required on wireless access points, good troubleshooting and configuration experience.
Strong understanding of Wi-Fi 802.11 networks
Configure and troubleshoot wireless protocols, including 802.11a/b/g/n/ac/ax, WPA2/WPA3, and 802.1X authentication.
Triage and Resolve Customer Support Escalations from multiple inbound channels  
Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.  
Build and maintain layer 2/3 network testbeds.  
Understand features and reproduce customer issues.  
File tickets on bugs found.  
Analyze logs and pinpoint root causes.  
Work with developers and drive solutions.  
Excellent troubleshooting skills and the ability to analyze and resolve complex wireless network issues.
Strong communication and collaboration skills, with the ability to work effectively in a team environment.
Qualifications:  
Knowledge in Layer 2 and Layer 3 Networking  
Knowledge in 802.11 Wi-Fi standards  
Juniper Router & Switch Certifications is a plus  
Have working knowledge of core network protocols (TCP/IP, DNS, DHCP, ARP)
BE /BA/BS/MS in CS/IT/EC/EEE /EECS or related subject area  

*All candidates must be able to legally work in Costa Rica.  Juniper will not provide any visa sponsorship for this role