Job Discipline Description: Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services. Responsibilities are within the Technical Customer Support Function as a generalist or in a combination of disciplines.

Performs routine assignments in the entry level to a professional job progression. Requires a college or university degree or the equivalent work experience that provides exposure to fundamental theories, principles and concepts. Receives instruction, guidance and direction from others.

Recommended Skills Functional Knowledge: Typically has specialized external certification

Business Expertise: Has a good understanding of how the team integrates with others to achieve department objectives

Leadership: Guides and supports junior team members; may assist in their formal orientation and training

Problem Solving: Performs highly complex and varied tasks Impact: Impacts the quality and quantity of own work and its contribution to the team

Interpersonal Skills: Uses communication skills to effectively exchange information; uses tact and diplomacy when dealing with others

Technical Skills:

SQL Server
Excel
XML
 

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. 

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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