Technical Product Support Analyst

Remote-Americas

Monday to Friday 8:00 to 5:00 PST (11-8 EST)

The Technical Support Analyst reports to a Senior Manager of Technical Product Support. This is a customer-facing role will be responsible for driving customer satisfaction with our products and services. The position requires someone to demonstrate excellent problem-solving skills, technical ability, a service mentality, and ability to troubleshoot.

The Support Services team is a dynamic customer- facing organization staffed predominately with individuals with desire to learn and possess strong software technical skills in property tax or other types of software. This role provides our customers with a unique experience that leans more toward a direct customer relationship role than a typical support center.

Our primary location for Customer Operations is in San Diego, CA with roughly 70% of our current staff distributed across the United States. The Technical Support Analyst role is a fully remote role and will support a national customer base.

Some of the things you will be doing:

Provide excellent technical service to our TCI customers Troubleshoot any technical issues Assure timely, professional and accurate responses to end user inquiries Perform software installations as necessary

 

 What technical experience, skills and qualifications do you need?

Bachelor’s degree 2-3 years of previous product customer support or implementation, ideally in property tax software support or software application support Knowledge of MS Windows, MS Office, and MS SQL network setup preferred Ability to problem-solve Ability to use initiative in identifying, addressing, and resolving day to day issues and challenges Strong, positive, contagious attitude and work ethic Effective communication skills Desire to learn

#LI-AM1 #Remote #TechnicalSupportjobs #CSCCareers

*At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $39,877.00 to $69,406.00