**Company Overview** Credit First National Association is a private label credit card bank and the consumer credit division of Bridgestone Americas. The Bridgestone Americas family of enterprises, including CFNA, is comprised of more than 50 production facilities and 55K employees throughout the Americas. We provide the consumer credit solution for the Firestone Complete Auto Care, Tires Plus, and Wheel Works brands, in addition to customized retail credit services for more than 8,000 other tire and automotive retailers nationwide. At our office in Cleveland, OH, more than 300 professionals gather each day to run a successful private label credit card program. We invest in our community and strongly believe that meaningful commitment to a wide variety of philanthropic organizations builds a better world and a brand that makes us proud. **Job Category** Information Technology **Position Summary** At CFNA, we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified End User Support Specialist to assist our stakeholders with problems and solutions concerning computer systems, hardware, and software. The specialist will work with users remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. The End User Support Specialist is responsible for analysis, design, testing, installation, deployment and maintenance of client and information systems. Standout candidates will be self-starters and excellent problem solvers with outstanding communication and customer service skills. **Responsibilities** **Essential Responsibilities:** + Manage the CFNA help desk and answer phone calls as required + Provide technical support to end users by researching and answering questions, troubleshooting problems, and maintaining systems + Help Desk ticket logging, tracking, troubleshooting and resolution + Image, configure, deploy and troubleshoot laptops, thin clients and peripherals + Active directory administration (users, groups and group policy management) + Virtual desktops, DaaS cloud PCs and thin client support + Create and maintain documentation per established processes and procedures + Manage virtual and physical end user resources in MS Azure including InTune, BitLocker, Defender, M365, Teams + Windows 11 migration and deployment + Schedule automated patching and configuration changes for end user devices + Share in weekly on-call support rotation **Qualifications:** + Ability to be a self-starter, own projects and assignments from start to finish and ask for advice or assistance + Comprehensive knowledge of computer systems and experience troubleshooting hardware and software + The ability to break down technical processes and deliver clear, step-by-step instructions + Patient, friendly demeanor with an aptitude for listening and learning + Commitment to providing exceptional customer service + Strong verbal and written communication skills + Excellent problem-solving and analytical skills + Microsoft and Azure active directory administration + Microsoft M365 (Office 365) suite administration and configuration + Ability to handle a fast-paced working environment + Attention to detail and ability to handle competing priorities + Exhibit the ability to interact professionally with others in person, by phone, by email and chat, at multiple levels of leadership across a variety of departments and locations. **Required** : + Bachelor’s degree in a technology related field or the recognized equivalent in work experience **Preferred** : + 1 – 4 + years of related end user support experience + Financial Industry experience + Using scripting techniques to schedule and automate end-user administration tasks, including resource onboarding and offboarding. + Passion for problem-solving and customer service + Ability to diagnose and resolve a variety of technical issues + Team-oriented mindset with an openness to constructive feedback and advice + Eagerness to learn new technologies and systems + Experience working as an IT help desk technician or in a similar end-user support role **Minimum Qualifications** Typically requires a bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience **What we offer** At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you: + A supportive and engaging onboarding experience to ensure a smooth transition into our team. + The opportunity to develop and grow, through training and regular mentorship. + Corporate Social Responsibility activities. + A truly global, dynamic and challenging work environment. + Agility and work/life effectiveness and your long-term well-being. + A diverse and inclusive team. _Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law._ **Employment Eligibility** If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.