Description We’re looking for a hands-on Technical Support Technician to provide front-line IT support. This role supports day-to-day IT operations, such as troubleshooting hardware and software issues, assisting with account management, maintaining inventories, and ensuring that all queries – from phone calls to walk-ups – are handled effectively. You'll work closely with the team to provide smooth onboarding experiences for new hires, follow up on tickets, and ensure systems are running optimally for users. Key Responsibilities: + Provide daily technical support via phone, walk-up assistance, and responding to tickets. + Resolve issues related to Windows 10, Active Directory (AD), Microsoft Teams, and SharePoint permissions. + Set up new user accounts in Active Directory, manage distribution lists, and onboard new hires seamlessly. + Deploy, configure, and troubleshoot company technology such as laptops and smartphones. + Support hardware troubleshooting (e.g., reboots, hard resets), manage Duo authentication for MFA, and handle general device resets. + Facilitate inventory asset management and coordinate updates to systems like DHCP and Autopilot Profiles. Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf.(com). Requirements • Minimum of 1+ years of experience in technical support role. • Strong knowledge of Active Directory for user account management. • Proficiency in troubleshooting and supporting Microsoft Office 365 applications. • Hands-on experience with computer hardware maintenance and repair. • In-depth understanding of Windows 10 and Windows 11 operating systems. • Excellent problem-solving skills with a focus on user satisfaction. • Strong communication skills to effectively assist users and collaborate with team members. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .