To supervise service delivery, and team/individual performance within a Hard Services department acting as a first point of contact for client and employees. To assist the Account Director in supervising and delivering a range of planned, reactive and project works. To work collaboratively with the client, engineering and support teams to meet all contract requirements, KPI's and deliver exceptional customer service.  

Take a proactive approach to customer care, resolving day to day issues and escalating where required. Maximise utilisation of CAFM system to manage service delivery, record retention and reliability of management report data. Provide line management to a team of engineers including coaching, mentoring and developing team members to reach their full potential. Effectively and efficiently manage resources ensuring teams have the materials, equipment, capability and capacity to deliver. Take a proactive approach to driving continual improvement through innovation to improve quality, efficiency and process . To report all incidents, accidents and near misses including non compliant or unsafe conditions at the earliest opportunity. Complete regular task audits to provide safety and quality assurance.

Carry out investigations and provide findings as required. Ensure adequate pre job briefs, supervision arrangements, workface inspections, quality assurance and LFE is completed throughout team operations. To ensure all subcontractors engaged to deliver services are managed in accordance with Mitie and client procedures. To ensure that teams have the capability and training to deliver a first class service on time and to the agreed specification. To proactively engage with the team to brief, consult and obtain feedback, addressing concerns and resolving issues. Ensure the team are suitably trained and competent including any SQEP assessment are in place and  any gaps in learning are resolved. To assist management with all reasonable requests and undertake additional duties in line with capabilities.

What we are looking for is C&G 236 Part 1 & 2, BS7671 Electrical Regulations 18th edition, C&G 2391 Electrical inspection and Testing (desired). Ideally served a recognised trade training scheme and previous experience of a similar role. Ability to undertake all facets of maintenance and installation requirements as required within the scope of the contract