Main job function

 

Key Responsibilities: Pre-Sales, Sales and Customer interface Attend and participate in internal and external meetings relevant to the pre-sales cycle Responsible for solution feasibility, qualification and articulation Determination of internal and external technology/technical, pricing and vendor requirements for Solutions Production and provision of architectural design and execution of solutions for customer requirements Ensure proposals and solution amendments are responded to with adequate quality, within prescribed timescales, with input from engineering, procurement and project delivery. Provide technical and solutions support and advice for Sales Team, and assist in evaluating opportunities, based on technical requirements and alignment with business capabilities. Ensure collaboration with vendors and partners to understand latest offerings Internal engagements with Sales teams External engagements with Customers Technical interface Consult with the Technical Teams to assist in the development of solutions (designs equipment/hardware, configurations, etc.) to meet company requirements and customer needs Ensuring compliance with the companies Architecture and Engineering standards, specifications, policies and protocols in the formulation of the Design Diagrams and Technical Solution Document (TSD) for all Customer solution requirements Owning the process and following correct approval protocol from Divisional Technical Leads Technical oversight of the development and delivery of the Solution over the project lifecycle Analysis of key performance metrics and indicators for network infrastructure to ensure service availability Analysis of infrastructure resource utilization, trending, and capacity planning Create and update documentation for all relevant procedures, solutions and architectures Internal engagements with technical teams Operations interface Production and provision of complete Solutions Delivery and Support Packs in line with Operations (Delivery and Support) requirements Solutions review post implementation and customer handover of the Solution to the customer (Designed versus As Built) Internal engagements with Delivery and Support teams Procurement and Vendor interface Product Development Input, ensuring product positioning is achieved, delivering key benefits, targets and deliverables Definition/Provision of Vendor technology requirements for selected Vendors (preferred/identified) Assessment of solutions proposals and quotes received from Technology Vendors Final selection, validation and verification of technologies and Vendors required for the Solution based on internal, external and customer requirements External engagements with Technology Vendors General Participate and contribute to internal and external meetings as required Be willing to carry out or assist with such tasks as may be required to achieve deliverables, or as reasonably requested by a member of the company Regularly familiarize yourself with the company’s portfolio of Products and Services, Customers, Suppliers and internal Procedures Be willing and able to work in such locations as relevant to the successful delivery of the assigned projects Always be a professional and courteous representative for the company Key Relationships Internal Sales, Operations and Technical Teams Suppliers and third-party vendors Customers Technical Teams

 

Role Potential Increase in the scope of Customers and/or Solution complexities with additional experience, and improved knowledge of the company Portfolio of Services and Customers. More in depth involvement in the Product Development area of the business with increased responsibilities. Necessary Experience and/or Qualification 5+ years of Pre-Sales and/or Solution Architecture experience in a service provider environment 5+ years of Technical Engineering experience Relevant network certifications an advantage i.e. Cisco, Fortinet, AWS and/or Azure Deep technical understanding of networking, voice and secure cloud products and services Knowledge and experience of physical network infrastructure Experience in communicating complex technical solutions directly with customers Experience in articulating technical designs and requirements in a structured format Personal Skills/Competencies Required Excellent written and verbal communication skills Excellent Visio skill in creating diagrams both internal and external facing Excellent documentation and technical design documentation skills Technical and strong analytical skills required Creative approach to problem solving Interpersonal communication and customer service skills to work successfully with prospects, customers and performance teams to meet performance goals. Self-motivated, project and account management experience Travel to prospective customer’s sites as necessary Ability to follow standard engineering principles and practices Able to create strong relationships with customers

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.