Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Job Title:                    Technical Services ManagerBusiness Unit:           Protein Diagnostics (PDX), Italy

Location/Division Specific Information

The Binding Site Group, a part of Thermo Fisher Scientific, is a global leader in specialty diagnostics, provides diagnostic assays and instruments to improve the diagnosis and management of blood cancers and immune system disorders.

Discover Impactful Work:

We are seeking a highly motivated and experienced Technical Service Manager to be responsible for our field service, field applications and technical support operations in Italy. If you are a passionate and dedicated individual with a consistent track record in field service/applications management, we encourage you to apply.

A day in the Life:

Lead an impactful team of field service engineers and applications specialists. Recruit, train, and develop our talent.Ensure timely and effective delivery of technical support, maintenance, upgrade and repair services for our installed base.Coordinate the installation planning for our in vitro diagnostics systems in customer labs.Build and maintain positive relationships with customers - understanding their needs and addressing these promptly and expertly.Support the team, leading efforts to diagnose and troubleshoot technical issues, providing solutions that meet customer requirements.Provide support for public tenders and other revenue-generating activities, providing technical expertise.Reporting: Prepare and reports on field service activities, proactively monitor and act on key performance metrics.Manage local inventory levels of spare parts and consumablesCollaborate closely with key partners across the business, including Global Services, Sales and Marketing, Quality Assurance, and Logistics.Implement and maintain quality procedures to ensure compliance with regulatory standards and company policies

Keys to Success:

Education

Bachelor's degree in a relevant field (e.g., biomedical engineering, clinical laboratory science)

Experience

Proven experience in field service or field applications management – ideally within the IVD industryStrong technical knowledge of in vitro diagnostics equipmentExperience in project management, including planning, scheduling, and resource prioritization is desirable

Knowledge, Skills, Abilities

Proven track record of leading field-based service teamsExcellent communication and interpersonal skillsStrong technical proficiency, problem-solving and decision-making abilitiesFluency in Italian and English – written and verbal.

Physical Requirements / Work Environment

Ideally based in Lombardi with ability to travel to customer sites (up to 30%)

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!