Job Description **Primary Objective of Position** + The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations. **Major Accountabilities** + Provide first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time) + Schedule and perform planned maintenance (PM) activities + Assist with instrument installations and deinstallations + Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district. **Education** + Bachelors degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred. **Background** + Proven track record in a similar position supported by management and customer references + Successful engagement with customers, specifically lab staff. + Technical expert for product line responsibility + Strong communication skills + Ability to identify and drive resolution of issues + Strong experience in use of analytical tools and software **Impact of position** + Perform planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations. An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com