Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
Trek is looking for an energetic Technical Support I to join our fun and talented Technical Product Support team.This position is focused on researching, diagnosing, and identifying solutions to resolve system issues. Collaborates with the Customer Service and software development teams.
Position Responsibilities:
Serves as a first contact for troubleshooting software/hardware issues within the organization
Deliver exceptional customer support by actively listening, understanding customer issues, and providing effective problem-solving solutions
Assists Tier 2 technicians on various tasks as needed
Performs other administrative and technical duties as assigned by the Product Technical Support Manager
Participate in standup meetings with support and development teams
Provide input on improving existing processes Job Requirements
Associate’s degree or two years related experience and/or training
Experience installing, configuring, documenting, testing, training, and supporting applications and systems
Familiarity with IT security principles and best practices
Well organized and can adjust to rapidly changing priorities
Other Required Skills:
Communicates well between cross functional teams
Has strong presentation and written communication skills
Brings a continuous improvement mindset to his/her job
Excellent organizational and time management skills
Bonus Skills:
Monitoring production systems
Performance testing
Work experience with International product teams.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!