This position is an in-office role at our office located at 500 N 3rd Street Wausau, WI. The hours are flexible, during normal business hours, Monday-Friday (no weekends).
The ideal candidate for this role will have the following skillset:
Scanning and software experience preferred
Highly detail oriented
Great verbal and written communication skills
Office administration experience preferred
Strong organizational skills
Compensation Band: C2
Job Description Summary
Our industry-leading workforce embraces a collaborative and inclusive culture, delivering outstanding solutions and service. Our Documents Solutions professionals provide printing, receiving, imaging and delivery services that are essential to operational excellence. If you can work quickly and accurately with high quality results on a variety of tasks and projects, we want to hear from you!As a Technical Processor, you'll provide support and training to other processors. This includes examining and evaluating processes to develop or improve workflow or procedures. We'll count on you to research and quality check the work of other processors and resolve customer issues. In addition, you'll perform senior processing functions as needed and serve as a back-up group lead.
Job Description
Key Responsibilities:
Monitors discrepancies, exceptions and quality control processing. Communicates with customers to research items, clarify requests, resolve problems and service issues and to ensure proper imaging of documents, policies, legal forms, check handling etc.
Troubleshoots problems and recommends resolutions relative to the imaging systems. Analyzes changes including any recommendations for process improvement. Performs necessary audit functions regarding workflow issues.
Ensures timely and accurate processing of documents and checks while maintaining maximum on-line availability to system users according to the established service level agreements.
Performs and/or supports all capture functions in a back-up or technical expert role.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to Supervisor.
Typical Skills and Experiences:
Education: High school diploma or equivalent.
Experience: Four years of experience in document capture/imaging.
Knowledge, Abilities and Skills: In-depth working knowledge of all phases of imaging/document capture processes, terminology and operations. Prefer familiarity with internal processes, products, customers and equipment. Ability to operate various type of imaging equipment including personal computer and related software. Ability to build detailed processing instructions and train others. Good communication skills for interaction with customers, vendors and team members. Organizational skills and attention to detail and ability to maintain confidentiality.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above be approved by the hiring manager’s leader and Human Resource Business Partner.
Values: Regularly and consistently demonstrates Nationwide Values.
Job Conditions:
Overtime Eligibility: Eligible (Non Exempt)
Working Conditions: Production environment. Moderate noise level. Ability to twist, turn, bend, stoop and make repetitive motions with hands/wrists. Able to sit for extended periods of time. Able to consistently lift up to 35 lbs. and frequently lift, carry or push up to 80 pounds
ADA: The above statements cover what are generally believed to the principal and essential functions of this job. Specific circumstances may allow or require some associates assigned to the job to perform a somewhat different combination of duties.
Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.